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Administrative Assistant - Certification and Credentialing Services 

Category Administration  

Job Summary:

The Administrative Assistant for Customer Service in the Certification and Credentialing Services Department performs day-to-day administrative tasks and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.


  • Answers telephone calls and provides customer service to stakeholders, internally and externally.?

  • Performs day-to-day administrative tasks, such as maintaining files and drafting and typing correspondence.

  • Provides customer service and maintains thorough knowledge of procedures and processes.?

  • Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence or other material.? ?

  • Assists with the development of workflow processes for the department to improve efficiencies.?

  • Assists with the maintenance of all databases needed for participating universities, graduate student applications, special examination accommodations, and certification cycles.?

  • Creates and generates reports.?

  • Performs other duties as assigned.?

Supervisory Responsibilities (if applicable):

  • None.

Position Requirements

Required Skills/Abilities:

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Ability to plan, organize, and prioritize work.

  • Ability to function well in a high-paced and at times stressful environment.

  • Proficient with Microsoft Office Suite or related software.

  • Ability to work remotely if necessary.


  • Communication – Must be able to listen to others, process information, and communicate effectively.

  • Adaptability – Ability to adjust to circumstances and think creatively.

  • Task Management – Involves working efficiently and competently.

  • Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.

  • Detail Oriented – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

  • Critical Thinking – Ability to see an issue and use objective analysis and evaluation in order to form a judgment.


Education and Experience:

  • High school diploma or GED required

  • Associate degree or equivalent from two-year college or technical school preferred

  • Two years’ related experience required

  • Or equivalent education and experience



Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Shift Days  
Position Administrative Assistant - Certification and Credentialing Services  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Req Number ADM-20-00003  
Open Date 9/17/2020  
Location National Board for Certified Counselors  
About the Organization  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently not accepting applications.

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