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Title

Crystal Spa Guest Service Attendant 

Category Fitness & Spa  
Full-Time/Part-Time Part-Time  
Employment Type Year Round Part Time  
Shift Various Shifts  
Age Requirements The minimum age requirement for this position is 18.  
Description

The Crystal Spa is seeking a Guest Service Attendant who has overall responsibility for monitoring and cleaning the spa to include but not limited to, reception area, waiting areas, treatment rooms, storage rooms and prep area. Incumbent must utilize available resources to provide excellent guest satisfaction.

Sanitation and safety standards are always a priority at Crystal Spa. In response to the pandemic, even greater care and effort are being placed to provide safe working environments for our team members. Examples include:

  • In-depth training on sanitation and disinfection
  • Employees and Spa guests undergo health screenings, including temperature checks, upon arrival
  • Therapists are provided with medical grade masks, face shields and PPE equipment
  • LEED building is equipped with Air Scrubber technology
  • HEPA Filters are used in each treatment room
  • Top of the line disinfectants are used to clean treatment rooms and guests spaces
  • Nightly disinfection using foggers
  • UV Sanitizers and Medical Grade Autoclave for all metal implements and tools

 

Duties to include but not limited to:

  • Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash in the locker rooms.
  • Restocks all linens in locker rooms and appropriate guest areas.
  • Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up. Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
  • Escorts spa guests to changing areas in a courteous and timely manner.
  • Explains the set-up and workings of the locker rooms, bathroom, and shower to the guests.
  • Ensures all areas are clean and replenishes supplies as needed.
  • Understands the basics of the spa menu and products in order to communicate knowledgeably with guests.
 
Position Requirements

Competencies:

  • Excellent communications skills written and verbal.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Prior experience with point-of-sales (POS) systems, MS Office, bank reconciliations, cash handling, phone systems and general internet required.
  • Clear and concise verbal communication skills.
  • Self-directed and able to maximize use of time, resources and technology.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Maintains office, employee and company confidentiality at all times.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values.

Education:

  • High School diploma or equivalent required.

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is occasionally required to taste or smell.
  • The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.
 
About the Organization Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.  

This position is currently accepting applications.

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