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Title

Crystal Spa Concierge 

Category Fitness & Spa  
Full-Time/Part-Time Part-Time  
Employment Type Year Round Part Time  
Shift Various Shifts  
Age Requirements The minimum age requirement for this position is 18.  
Description

The Crystal Spa is hiring a Spa Concierge to offer the highest level of guest service at the Crystal Spa.

Sanitation and safety standards are always a priority at Crystal Spa. In response to the pandemic, even greater care and effort are being placed to provide safe working environments for our team members. Examples include:

  • In-depth training on sanitation and disinfection
  • Employees and Spa guests undergo health screenings, including temperature checks, upon arrival
  • Therapists are provided with medical grade masks, face shields and PPE equipment
  • LEED building is equipped with Air Scrubber technology
  • HEPA Filters are used in each treatment room
  • Top of the line disinfectants are used to clean treatment rooms and guests spaces
  • Nightly disinfection using foggers
  • UV Sanitizers and Medical Grade Autoclave for all metal implements and tools

 

Job duties include but are not limited to:

  • Greets spa guests in reception area and handles guest inquires and reservations for spa services on-site and via phone.
  • Submits all paperwork and reporting in accordance with spa procedures.
  • Develops and maintains accurate department maintenance procedures and checklists.
  • Maintains retail and reception area.
  • Knowledgeable about Crystal Spa services, retail, facility, amenities in order to effectively assist guests.
 
Position Requirements

Competencies:

  • Excellent communications skills written and verbal.
  • Prior experience with point-of-sales (POS) systems, MS Office, bank reconciliations, cash handling, phone systems and general internet required.
  • Effective business writing skills (grammar, vocabulary, clarity and brevity).
  • Clear and concise verbal communication skills.
  • Self-directed and able to maximize use of time, resources and technology.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Able to analyze, interpret and present data in various formats.
  • Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
  • Maintains office, employee and company confidentiality at all times.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values.

Education:

  • High School diploma or equivalent required.

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
  • The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
  • Ability to work at a computer station for majority of workday.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Non-smoking candidates preferred.
 
About the Organization Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.  

This position is currently accepting applications.

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