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Field Service Engineer - CA (West Coast) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

About the role:

The position requires100% travel covering the US west coast area, with occasionally travel to Hawaii and western Canada. Ideal candidate resides close to a major airport in the west coast due to heavy travel. Candidates near Sciton's headquarters in Palo Alto, CA is highly desirable. This position reports to the Field Service Engineer Manager.


Key Responsibilities:

  • Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
  • Provide professional, courteous, enthusiastic, prompt and skilled technical service to Sciton customers.
  • Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
  • Respond to service requests and ensure on-site repair within 48 hours.
  • Manage 100+ calls per year.
  • Manage and assist in the shipment of service parts to customer sites.
  • Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
  • Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures.
  • Build trust with customers by ensuring integrity and accountability.
  • Partner with cross-functional Sciton departments to ensure comprehensive, coordinated and effective communication and support approaches.


Knowledge, Skills and Abilities:

  • Knowledge of optics, electronics, cooling systems, power supplies and laser systems
  • Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
  • Proficiency in the Microsoft Office suite required.
  • Prioritization and multi-tasking skills required.
  • Excellent communication, customer interaction and phone interaction skills required.
  • Able to lift, push, and pull a minimum of 20 pounds
Position Requirements

Work Experience and Education:

  • Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting, technical support, customer service, and dispatch experience.
  • Medical device experience is a strong plus.
Full-Time/Part-Time Full-Time  
Position Field Service Engineer - CA (West Coast)  
Location Remote CA  
About the Organization SCITON, a privately held and employee-owned company headquartered in Palo Alto, California, is a leading manufacturer of medical and aesthetic lasers and light source technologies. Founded by the laser industry's preeminent engineers and physicists, our mission is to provide best-in-class solutions to improve human conditions.

Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is ‘Family' because we treat each team member like family. We give our employees the support, recognition, and room to grow their careers within Sciton.

We empower our people to develop their creative geniuses. In fact, we incentivize creativity and innovations to all our people. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that?


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