Account Specialist
Fusion Education Group is a fast-growing West Michigan-headquartered company with a national network of private schools (grades 6-12) across the country.
We are seeking a self-motivated, passionate individual to join our accounting team as an Account Specialist supporting our schools from a central location.
This position will understand the Account Specialist role and have responsibility for specific campuses. The successful candidate must have a positive ‘can-do' attitude and understand the critical value of being trustworthy, collaborative, and confidential.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
Responsibilities of the position include but are not limited to:
Provide exceptional customer service. Customers include both school staffs and their customers (students and their families).
Be the main contact for assigned schools regarding all customer account related information & billing inquiries.
Collect on customer accounts including outbound/inbound calls on accounts that may be past due.
Assist with account reconciliation, improving DSO, cash application, and other finance/billing related duties.
Assist customers with bringing their accounts current.
Identify the root cause of customer delinquency and generating effective solutions for the customers.
Effectively contribute to customer satisfaction scores.
Participating in projects to create efficiencies within the department to help move the information specialist team forward in terms of being proactive in response to the changing business needs of the organization.
Communicate cross-departmentally to ensure consistent data interpretation and application.
Interested? We hope so. What you bring to the team:
Excellent written and verbal communication skills
A strong attention to detail
Exceptional organizational and problem solving skills
Diligent and self-motivated work ethic
Great Plains accounting software experience a plus but not required
Strong knowledge of analytics and modelling including previous experience with such techniques
Bachelor's degree in business, finance, statistics or other similar fields.
Travel to schools and markets as needed.
Ability and desire to take on other assignments as needed.
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