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Title

Counter Clerk 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

DUTIES & RESPONSIBILITIES:

• The main responsibility of the Counter Clerk will be to sell permits (weekly and season). The Counter Clerk will accept cash, credit cards, and provide change. Keep an inventory of permit stock. Other duties will include but not be limited to answering visitor questions, answering the phone, keeping the work are neat and clean, and potentially answering the two-way radio. Able to assist the BLM with walk-in injuries. The Counter Clerk assigned to this position shall speak clear English, be able to politely and effectively communicate with the staff and public, and be able to conduct themselves in a professional manner under stressful situations. This position would generally work from October through April, Friday through Sunday and all holidays.

JOB SEGMENTS:

 

1.) Work in a safe manner at all times. Know and understand the Company’s Work Safety Rules. Actively support the ongoing reward & incentive plan to ensure personal safety and the safety of co-workers.

  1. Know and understand the required phases of the Operation Plan relative to over the counter sales and services provided.
  2. Responsible for properly checking the functionality of all sales counter equipment including registers, credit card machines, phone lines provided by BLM at the beginning of each shift. Report any problems to the supervisor.
  3. Count Cash Register till at the beginning and end of the shift. Reconcile cash and credit to z-tape report. Log any over/shorts with initials on the register tape.
  4. Fill open time in any shift with regular attention to the workspace, sweeping, dust mopping and maintaining a clean sales area in cooperation with the BLM staff.
  5. Understand and follow all communications procedures and protocols with strict attention to BLM radio and emergency communications practices.
  6. Be a friendly over the counter representative of both the BLM and the Company. Address questions by the general public in a professional and courteous fashion. Report any derogatory or objectionable confrontation with any member of the public as soon as possible without placing the personal situation in jeopardy. Customers have the right to complain but do not have the right to be threatening or harass counter personnel at any time.
  7. Responsible to know and understand the established rules of operation and upkeep as defined by the Operations Manager.
  8. Responsible to know, understand and follow the established rules and standards for personnel including safety procedures, personal grooming standards, and employee parking. Should also be cognizant of the condition of each park facility reporting any hazards or safety concerns through channels.
  9. Be a friendly and helpful resource to phone inquiries and referrals from BLM operations staff. Be knowledgeable about visitor services and amenities in and around the ISDRA.
  10. Comply with the company communications practices, keeping management informed of all incidents on the prescribed forms.
  11. Approved Counter Clerks may be authorized to perform courier services between the workstation and off-site services including the post office, local retailers and banking. All such activity will be on the clock and any use of insured personal vehicles will be paid at the Company standard reimbursement rate. Check with Operations Manager for pre-authorization of all such actions.
  12. Be a willing member of the UPC Gate Services associates team, performing all duties and functions as assigned to the best of his/her ability.
 
Position Requirements

QUALIFICATIONS:

Required:

o Must be at least 18 years old

o Friendly and courteous

o Basic computer skills

o Basic math aptitude

o Experience with cash and credit card transactions

o Able to operate cash registers & calculators and count change back manually

o Willing and able to work weekends and holidays, early mornings and evenings

o Able to work unsupervised

o Reliable transportation

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Status SEASONAL FULL-TIME  
Compensation DOE  
Position Retail Cashier  
Location Imperial Sand Dunes  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently accepting applications.

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