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Guest Experience Supervisor 

Category Engagement/Operations  
Position Guest Experience Supervisor  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Salary Anticipated Starting Salary $43,000 plus a comprehensive benefit package, which includes medical, dental, vision, life and LTD insurance, FSA, HRA, 403(b) retirement plan, paid holidays, personal business, sick leave, and vacation.  

Department: Engagement / Operations

Reports To: Chief Operating Officer

FLSA Status: Exempt


The Guest Experience Supervisor plays an integral role in creating outstanding guest experiences and contributing to the mission of the Desert Museum. The position is responsible for operations-related revenue streams and processes, including but not limited to admissions & membership, group sales, and other ancillary revenues. The position is flexible and accommodates ever-changing business needs.

Essential Duties (including, but not limited to):

  • Assists in the supervision of all areas of Museum operations & acts as the primary Manager on Duty.
  • Oversees Guest Services department, including all aspects of personnel management (scheduling, payroll, performance appraisals, etc.).
  • Ensures an efficient and guest-friendly ticketing, membership, and access control operation, including day-to-day operations and large-scale events.
  • Provides exceptional guest service and performs effective service recovery.
  • Fosters a guest-friendly culture. Develops and implements service standards and training.
  • Facilitates continual process improvements with proper utilization of system tools.
  • Develops comprehensive member campaigns, cultivation, retention, & incentive strategies.
  • Maintains membership renewal campaign schedule.
  • Maintains membership database & guest records, performing periodic database clean-up and assisting the Guest Services team with higher-level record adjustments.
  • Manages relationships with ancillary revenue vendors.
  • Manages large group reservations from initial contact to date of visit and assists with private events.
  • Prepares and manages departmental budgets.
  • Works with senior leadership to develop revenue goals and creates operational strategies to accomplish set goals.
  • Prepares and maintains various reports and data dashboards, as-scheduled or as-requested.
  • Manages a variety of other operations related projects.

Supervisory Responsibilities

Directly supervises multiple employees and volunteers with a variety of job functions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


This position opened on 09/10/2020 and does not have a closing date. It is considered open until filled; however, it is recommended that all credentials be submitted for consideration as soon as possible. Please understand that if offered a position, you will be required to successfully complete a criminal background check and pre-employment drug screen as a final condition of employment.

Position Requirements

Education/Experience/Commitment Requirements

  • Bachelor’s degree preferred. A minimum of 5 years of related experience required. Employment experience in a cultural attraction setting preferred.
  • This is a non-hourly, exempt position. Non-traditional work hours are often required with a varying schedule. More than 40 hours per week are a regular necessity.

Required Knowledge and Abilities

  • Strong written communications skills; ability to write and edit clear, structured, articulate, and persuasive proposals, reports, and public communications.
  • Outstanding guest service skills including the ability to successfully perform sensitive, high level service recovery.
  • Ability to support and manage organization change - leading the "people side" of departmental/business changes and the techniques of minimizing negative outcomes.
  • Knowledge of membership and related marketing techniques and strategies.
  • Knowledge of POS/CRM, database, spreadsheet, and word processing software. Experience with Raisers Edge preferred.
  • Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Physical Requirements

  • The ability to effectively communicate with the general public.
  • The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.
  • The ability to spend extended periods of time sitting, standing, and walking.
  • Occasional lifting of up to 30 pounds.
  • The ability to safely traverse through an unpaved natural environment.
  • Able to withstand extended periods exposed the adverse weather conditions typical of southern Arizona.
  • Must be able to perform all essential job functions unaided or with reasonable accommodation.

The above position description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.

Open Date 9/11/2020  

This position is currently not accepting applications.

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