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Title

Outreach Coordinator 

Category Administration  
Description

Organization

Interactive Government Holdings (IGH) is seeking a qualified, trained and capable individual to serve as an Outreach Coordinator and Veterans Administration Liaison for the Vermont Veterans Outreach Program. This individual will provide Veterans Outreach Support Services using broad-based knowledge, experience and skills and will represent the interest of Vermont National Guard Family Programs Director, the Adjutant General’s office and National Guardsmen while maintaining strictest confidentiality.

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government whose mission is to serve our men and women in uniform globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. Currently, IGH has a national and international contract staff as well as a small HQ team in Springfield.

IGH has consistently been ranked as one of America’s Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all active duty personnel and reservists can carry out their critical missions and tasks today.

 

Mission

Administer the all aspects of the Vermont Veterans Outreach program by identifying veterans residing in all counties of Vermont and connecting them to the veteran benefits and services for which they are eligible. Provide peer to peer support to all Vermont Veterans. Provide Outreach Services to educate all Vermont Veterans on available programs at National, State and Local levels. Continuously identify improvement to delivery of services to ensure the highest level of service possible is delivered to Vermont Veterans.

The Outreach Coordinator will setup and attend Outreach events provide the opportunity to bring community and unit awareness of the VVO program to all rural and metro counties served and to develop relationships with military/community service providers and Veterans.

The Outreach Coordinator will provide peer to peer support to the veterans and families residing in Vermont. Peer to peer support defined as people with similar life experiences who can provide support to those moving through difficult life situations. Peer support can combat the isolation and fear veterans exacerbated by surroundings that are rural in nature.

 

 
Position Requirements

Major responsibilities include (not all inclusive):

The Outreach Coordinator shall provide assistance to known veterans residing in their assigned service area of Vermont as well as utilize all outreach techniques to connect with veterans who are not enrolled in the VA system and reside in Vermont.

The Outreach Coordinator will identify and assist those veterans who do not readily identify themselves as veterans due to lack of knowledge or education of the services and benefits available to them. The Outreach Coordinator shall initiate Government and/or Veteran approved remedies, manage and follow-up on all outstanding actions related to assisting Veterans with the medical enrollment process for the Veteran’s Affairs Medical Centers and other community resources providing assistance to veterans.

The Outreach Coordinator shall provide liaison services between Veterans, their family members and the Veterans Administration Medical System (VA Medical System) upon request by the Veteran and family members residing in both rural and metro counties of Vermont regarding medical and/or benefit issues and claims.

The Outreach Coordinator will setup and attend Outreach events provide the opportunity to bring community and unit awareness of the VVO program to all rural and metro counties served and to develop relationships with military/community service providers and Veterans.

The Outreach Coordinator will provide peer to peer support to the veterans and families residing in Vermont. Peer to peer support defined as people with similar life experiences who can provide support to those moving through difficult life situations. Peer support can combat the isolation and fear veterans exacerbated by surroundings that are rural in nature.

Maintain strict confidentiality of all information related to Veterans. Health Insurance Portability and Accountability Act (HIPAA) Privacy Regulations will be strictly followed to ensure confidentiality and right to privacy is maintained. Contractor shall not maintain any medical records on any Veteran.

Coordinates and participates in geographical county/community Outreach events. Outreach events may include unit drill assemblies, meetings or events held at Veteran’s organizations or events scheduled by community organizations that provide services of benefit to Veterans and their families.

Provide follow-up contact on referrals and as needed, provide additional assistance and referrals. Conduct after referral surveys with Veterans and provide a survey regarding success of those services.

Assist veterans in navigating the Veterans Health Administration and the Veterans Benefits Administration process to include, but not limited to, walk-ins referrals, referrals from OSFPD/Community and Medical partners, disability and benefit processing systems, enrollment process and VA policies effectively.

Use generationally (Silent, Baby Boomer, Generation X, Millennial) appropriate communication methods to present information to Veterans.

Provide veterans with program materials and information related to a variety of assistance programs.

Conduct briefs, presentations, educational briefings on the VVO Program and the services it provides.

Be well versed and thoroughly familiar with all programs, to include emergency services available to provide quality referrals to support the needs of the Veterans.

The Outreach Coordinator shall attend specialized training courses, seminars and meetings to maintain awareness of information and resources supporting initiatives for Veterans, have sufficient knowledge and training in areas of military sexual trauma and sexual harassment processes as well as resiliency to provide referrals as needed

Complete online HIPAA training annually.

Develop and provide informational briefings to designated VTNG Military commanders to increase their knowledge and understanding of veterans’ benefits, veterans’ service organizations and community partners who can assist military members is required within this contract.

The Outreach Coordinator will monitor the toll-free veterans help line and answer incoming calls on a rotational basis as assigned by the Program Manager.  Upon receipt of a call, the coordinator will follow established guidelines to ensure the caller receives assistance as soon as possible after the call arrives.  These duties will periodically occur during night shifts and on weekends.    

Qualified Candidates must have:

  • Desired Bachelor’s degree or demonstrated practical experience in the area(s) of expertise required by the technical specifications.
  • Demonstrated capability in program / project coordination applications with three years’ experience.
  • Demonstrated experience with military family benefits and familiarity with military family challenges is highly desired.
  • Demonstrated knowledge of the following programs:
    • Family Readiness Program (AR/NGB 600-12)
    • Suicide Prevention and Awareness Programs
    • Resiliency programs
    • Sexual Harassment Assault Response and Prevention Programs
  • Skilled in oral and written communication to convey information, explain issues to management, individuals and/or groups to accept a position or recommendations and accomplish objectives with which they might initially disagree or are hesitant to accept.

Other competencies, Experience & Knowledge:

  • Proficient experience with Microsoft Office 365 Suite of Products
  • Experience with performing daily work on Government and National Guard Bureau computer systems

Education and Certifications:

  • Bachelor’s degree or demonstrated equivalent experience
  • Annual HIPPA Training and Certification

IGH offers a competitive benefits program which includes: 15 paid PTO days, 401K (4% company match), a Life Insurance Policy, and comprehensive Health, Vision, Dental Plan and disability plans.

 
Full-Time/Part-Time Full-Time  
Compensation  
Position Outreach Coordinator  
Close Date 9/21/2020  
Open Date 9/9/2020  
Location Vermont  
About the Organization  

This position is currently not accepting applications.

To search for an open position, please go to http://InteractiveGovernmentHoldings.appone.com



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