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Director of Operations & Marketing - Fuel 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location Inlet Energy, Road System  

Job Summary

The Director of Operations & Marketing is responsible for operations, sales and marketing of all fuel, bulk chemical and occasionally lubricant products within their targeted market segment and/or account list. The position is responsible for managing customer accounts and maintaining high levels of customer service/satisfaction, profitability and when necessary account related functions such as collections etc.

Essential Job Functions

  • Create and implement marketing plan to grow the fuel business and achieve annual EBIT expectations.
  • Serves as primary member of the sales and marketing group as it relates to road system fuel sales. Duties include, but are not limited to, direct marketing of fuel on the road system and supplying price information to marketing personnel to maximize profitability and extend value to the customer.
  • Develop and recommend new fuel sales and marketing materials and strategies.
  • Manages a team consisting of operations manager, dispatcher(s) and fuel drivers.
  • Mentors operations staff to ensure processes and commitments are being executed to meet customer demands.
  • Implement brand awareness through social media and advertisement campaigns.
  • Oversees supplier relationships and contract negotiations.
  • Ensures all company safety policies are understood and enforced.
  • Conducts fuel operations and safety meetings with department employees and company officials.
  • Performs safety inspections on equipment, facility, and customer sites and report them to Safety Department and all Fuel Operations personnel in a reasonable time frame.
  • Work directly with customers either by telephone, electronically or face-to-face. Evaluate all information to respond to customer requests, identifying and escalating priority issues. Serves as liaison between customer and various departments. Manages customer accounts and maintain appropriate records for customers, prospects and competitors through CRM.
  • Attend and represent Inlet Energy at various industry functions.
  • Services existing accounts, obtains orders, pursues new business and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Keeps management informed by submitting activity and results reports, via CRM.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Provides historical records by maintaining records on area and customer sales via CRM.
  • Contributes to team effort by accomplishing related results as needed.
  • Conducts annual performance reviews and recommend salary adjustments based on employee accomplishments, training, education, and goal achievement for the preceding year.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: Minimum 2-5 years of commercial/industrial sales experience, Fuel and State of Alaska experience preferred.

Certificates, Licenses & Registrations:

  • Valid Driver’s License

Other requirements:

  • Independent travel to customer locations

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is frequency required to use hands to finger, handle, or feel and reach with hands or arms. The employee is occasionally required to climb or balance and stoop, knee, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Language Skills: Ability to read, analyze and interpret general business procedures and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: An individual should have advanced knowledge of Microsoft Office including Outlook, Excel, and Word. Industry specific software like Precise or MAS may be used.

Other Skills and Abilities: Independently travel to a variety of locations to run bank and shipping errands.

Work Environment: While performing the duties of the Job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The employee is occasionally exposed to moving mechanical parts, high, precarious places; fumes, dirt, dust or airborne particles and risk of electrical shock. The noise level in the work environmental is generally moderate.


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