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OEC is currently accepting resumes for the open position of Member Service Associate in our Member/Customer Service department. This is an in-office position located in Norman, OK.
Member Service Associates are empowered to make decisions while handling a heavy volume of in-bound calls, providing electric and fiber members and visitors with a positive experience through in-office and multi-media interaction (email, mail, chat).
The Member Service Associate works with a wide variety of computer applications:
- Customer Information System
- Outage Management System
- Meter Data Management
- Prepaid Account Management
- Cash Register
Responsibilities include:
- Creating service orders
- Answering billing inquires
- Trouble-shooting high bill calls
- Educating membership about energy efficiency and consumption
- Providing information related to OEC Fiber products and services, including coordinating installations
- Making deferred payment arrangements
- Processing payments
- Preparation of incoming/ outgoing mail
- Digitizing and indexing of important documents
Ideal candidates meet the following qualifications:
- High school diploma or equivalent
- Basic computer and Microsoft Office suite knowledge
- Customer service and cash handling experience
- Excellent verbal and written communication skills
- Punctual, can work with minimal direction to accomplish assigned tasks in a timely manner, remain calm in fast paced, demanding environment, and able to work in a team environment
- Bilingual speaking, reading, and writing skills (English and Spanish) are a plus
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We are an equal employment opportunity employer. Our objective is to maintain a continuing policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |