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Title

Hotel Manager 

Position Hotel Manager  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As the Hotel Manager at Edgewood Tahoe, you provide overall leadership, guidance, and direction to the hotel Front Services team (Valet, Bell, Transportation, Front Desk, Concierge and PBX) and strives to provide the highest quality in standards and services. You offer strategic leadership expertise that ensures the effective and efficient operation of the hotel. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Understand and execute the guest experience model: guest expectations, service and engagement standards, training and guest experience according to Forbes Standards.
  • Ensure that all resort activities and resort programming are up to standards.
  • Manage daily third party vendors relations to ensure they are representative of the brand and executing a high level of customer service.
  • Address any service and engagement gaps through coaching and counselling.
  • Show Initiative, Problem Solve, Train Staff and Lead Team.
  • Work with Marketing to manage all guest reviews and addresses them.
  • Act as the liaison between the group sales team and front services to ensure all aspects of the group arrivals are being executed.
  • Oversee the daily operations functions of the hotel Front Services and makes regular rounds to ensure guests engagement and cleanliness.
  • Ensure compliance to Hotel operating controls, SOP’s, policies, & procedures.
  • Supervise and motivate the Front Services Team in order to provide a high standard of service.
  • Collaborate and lead Assistant Managers in handling guest related issues.
  • Develop communication structure with Housekeeping in order to ensure execution of check-ins and check outs are efficient.
  • Coordinate with Facilities and Housekeeping to PM guest rooms and common areas.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Conduct performance reviews as outlined in the company policies directed by HR.
  • Conduct regularly scheduled meetings with Front Services personnel.
  • Manage Front Services labour according to the budget guidelines.
  • Analyse rate variance, monitor credit report and selling status of house daily.
  • Monitor high balance guests and credit limit and take appropriate action.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • The ideal candidate is a seasoned and highly effective hotel professional with outstanding management skills and extensive hands-on experience in front services areas to include PBX, Front Desk, Valet, Transportation, Bell and Concierge.
  • Minimum of 5 years with proven leadership experience in a hotel setting is required.
  • Exceptional communications skills and commitment to providing excellent service to guests.
  • A university degree in hotel management or a related field with experience in opening is preferred.
  • Excellent computer skills including hotel PMS system (Opera preferred).
  • This position may require extended periods of standing as hands on approach is necessary to effectively manage the quality of guest engagement.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift -not applicable-  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Category Management  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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