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Front Office Manager 

Position Front Office Manager  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  

Position Summary:

As the Front Office Manager at Edgewood Tahoe, you directly supervise the Front Desk/PBX team and Assistant Managers. You ensure proper completion of all front office operations. The Front Office Manager will address guest service needs and provide leadership and direction for the front office team while maintaining the company’s expected high quality standards and adhering to standard operating procedures. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Train and cross train all front office personnel.
  • Participate in the selection of front office personnel.
  • Schedule to all front office team personnel.
  • Supervise or assist workload during shifts.
  • Evaluate the job performance of each front office team members.
  • Maintain working relationships and communicate with all departments.
  • Insure Team Member engagement and performance.
  • Maintain, develop and implement policies and procedures to streamline operations.
  • Verify that accurate room status information is maintained and properly communicated.
  • Resolve guest relation concerns quickly, efficiently, and courteously.
  • Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
  • Work within the allocated budget for the front office.
  • Receive information from the previous assistant room manager and pass on pertinent details to the oncoming manager.
  • Enforce all cash-handling, check-cashing, and credit policies.
  • Conduct regularly scheduled meetings of front office personnel.
  • Uphold the hotel's commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
  • Ensure implementation of all hotel policies and procedures.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Monitor all V.I.P 's special guests experience and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Perform as Manager on Duty when scheduled and needed.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice
Position Requirements

Qualifications / Special Skills:

  • The ideal candidate is a seasoned and highly effective professional who has 4 or 5 star experience.
  • Previous experience in hospitality would be preferred and commitment to delivering a high level of customer service.
  • Proven experience as Front Office Management is required.
  • Proficiency in English.
  • Excellent communication skills.
  • Polite and confident with a great deal of patience.
  • Ability in multitasking and time management.
  • Aptitude in resolving issues with customer-focused orientation.
  • Extensive PMS experience with OPERA preferred.
  • Able to stand for long hours
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support & promote all departments, amenities and programming.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Category Management  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

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