SUPERVISION RECEIVED: Works under the direction of the Director of Graduate Admissions.
SUPERVISION EXERCISED: N/A
POSITION SUMMARY: Serve as the primary point of contact for Graduate Rehabilitation Science students throughout their student lifecycle at Moravian College. The Student Experience Mentor is responsible for supporting the student through all phases of the lifecycle including admissions and enrollment, financial aid, registration, academic advisement, and career services. The SEM will develop and manage new initiatives that support increasing enrollment, building better student experiences, and improving retention and persistence. Successful candidates will be incredibly well organized and strong communicators; interpersonally, technologically, and in writing.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
-
Develop and maintain pipelines of prospective students for assigned programs.
-
Maintain a dynamic 360' view of student profiles and provide best-in-class customer service to all current and prospective students.
-
Interact closely with all assigned students (current and prospective) via phone, email, and virtual platforms and develop coaching relationships to drive retention and student satisfaction.
-
Serve as the lead for the department's diversity efforts; contribute to the Strategic Plan for Enrollment Diversity, and collaborate with the Office for Diversity, Equity, and Inclusion.
-
Guide prospective students through all application processes.
-
Provide financial aid support to current and prospective students.
-
Act as a single point of contact to direct students to campus resources.
-
Monitor key indicators and predictive analytic feedback; contact and counsel at-risk students.
-
Prepare performance reports on enrollment funnel, financial aid, retention, and student outcomes.
-
Act as a resource for the Undergraduate Admission Team regarding the Graduate Rehabilitation Science programs.
-
Represent Moravian College at education fairs, conferences, and other off- campus events as assigned. Some overnight travel may be required.
-
Perform additional duties as assigned by the DGA or his/her designee.
QUALIFICATIONS: A baccalaureate degree, master's preferred, in an appropriate field. Candidates should be able to demonstrate an ability to thrive in a fast and changing work environment, have excellent collaboration skills, and a proven ability to work as a member of a team. Experience working with integrated technology systems and tools is a plus. Excellent verbal, written, and interpersonal skills are necessary to respond to a variety of people. Successful candidate should be a team player who can work individually with students, have a commitment to customer service and have the ability to be a trusted ambassador of the One Enrollment Division mission and goals. Requires an ability to work a flexible work schedule including evenings and weekends in order to best accommodate student needs.
TO APPLY: Qualified candidates should attach their cover letter and resume to the online application by clicking "Apply Now". Please attach documents as a PDF file.
Deep respect for others is fundamental to the Moravian College community. Moravian College does not discriminate against any person based on actual or perceived race, color, sex, religion, ancestry, genetic information, national origin, sexual orientation, gender identity or expression, familial status, marital status, age, veteran status, disability, use of guide or support animals and/or mechanical aids, or any other basis protected by applicable federal, state, or local laws. In compliance with the requirements of Title IX, Moravian College does not discriminate on the basis of sex in its educational program and activity, including employment.
Concerns regarding all forms of discrimination, including sexual harassment and/or sex discrimination in employment:
Leah M. Naso
Title IX Coordinator/Compliance Officer
210 Colonial Hall
Moravian College
1200 Main St.
Bethlehem, Pennsylvania 18018
(610) 861-1529
TitleIX@moravian.edu
Concerns regarding gender and equity in athletics:
Renee Hellert
Associate Athletic Director (Deputy Title IX Coordinator)
109 Johnston Hall
Moravian College
1200 Main St.
Bethlehem, Pennsylvania 18018
(610) 861-1531
hellertr@moravian.edu
Concerns regarding the application of Title IX:
U.S. Department of Education
Office of Civil Rights
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
(215) 656-8541
ocr.philadelphia@ed.gov
Report sexual harassment/sex discrimination online anytime (can be anonymous) at www.moravian.edu/titleix. Grievance procedures can be found in the institutional Equal Opportunity, Harassment, and Non-Discrimination Policy at www.moravian.edu/policy.
Please visit moravian.edu/benefits to review benefits offered at Moravian College.*
PHYSICAL DEMANDS:
- Occasionally required to remain seated in a normal position for long periods of time
- Regularly required to walk about
- Regularly required to maintain balance while walking, standing, crouching, or running
- Routinely required to reach up and out with hands and arms
- Regularly required to talk and hear; verbally express information or instructions
- Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
- Routinely required to stoop, kneel, crouch, and/or crawl
- Regularly required to climb stairs and/or ladders
- Occasionally required to lift up to 25 pounds and carry a distance of 10 feet
- Occasionally required to push and/or pull up to 25 pounds a distance of 10 feet
- Routinely required to stand for long periods of time
- Close vision (clear vision at 20 inches or less)
- Depth perception and the ability to judge distances and spatial relationships
- Adjustable focus
WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
The individual is routinely exposed to indoor conditions, minimum outdoor weather and temperature extremes, and moderate noise level.
Pursuant to the ADA, Moravian College will provide reasonable accommodation(s) to all qualified employees with known disabilities when their disability affects the performance of their essential job functions, except when doing so would be unduly disruptive or would result in undue hardship to the College. If you anticipate needing an accommodation, please contact the Office of Human Resources at hr@moravian.edu or 610-861-1527.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
*Please visit this link to review the benefit eligibility status associated with this position.
|
Click here for technical assistance.
