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Title

Customer Service Specialist 

Description

Primary Objectives of the Position:

 

Provides customer service and office support to the Feed Operations.

Communicates with patrons and employees in a manner that will create support and loyalty for United Farmers Cooperative.

 

Major Areas of Accountability:

 

  1. Acts as a customer service representative and assists customers both on the phone and in person.
  2. Daily invoicing for customer sales.
  3. Data entry of order acknowledgements and inventory receivers.
  4. Close out end of the day cash drawer.
  5. Filing necessary paperwork as needed.
  6. Runs necessary reports as requested.
  7. Ability to lift 50 pounds to load bags as needed.
  8. Processes paperwork for transfers and adjustments of inventory.
  9. Complies with all laws and regulations that apply to the department.
  10. Attends appropriate training sessions as part of programs of continuing education.
  11. Update and maintain customer files and invoice files
  12. Constantly be working towards creating a more efficient system and processes for serving our customers. Strive for creativity and accuracy. This position will give you the opportunity to learn existing systems as well as allow you the opportunity to develop your own ways of doing things better
  13. Participate in all staff meetings as required. Also attend training sessions as needed to perform job functions and grow with the system.
  14. Help to maintain a clean and professional environment
  15. Assist in normal cleaning and maintaining of the location. Everyone takes part of this responsibility
  16. Organize office area and make any needed changes or suggestions that will allow the office to run more smoothly.
  17. May be asked to take charge of computer training and maintenance.
  18. Enforce the company credit policy. No charges to customers on COD. No charges to customers who have not been approved by management. No charges to customers to exceed any set limits. All personal Coop accounts are current.
  19. Perform other reasonable duties as assigned by management

 

Qualifications: 

Education:

Post high school training at the college or vocational level. Accounting emphasis preferred

Experience may be substituted for education

 

Experience:

Customer service or office assistant experience desirable.

Must be computer literate.

Experience with Microsoft Office computer programs desirable.

Ag background a plus.

 

Other:

Must attend all training sessions required by law.

Must comply with all safety regulations and policies of the company

Must have good finger dexterity.

Must be able to operate all office equipment

 
Full-Time/Part-Time Full-Time  
Position Customer Service Specialist  
Location Klossner Livestock Service Center  
About the Organization United Farmers Cooperative (UFC) is a farmer-owned cooperative that was formed as the Cooperative Creamery Association of Lafayette in 1915 in the town of Lafayette, Minnesota. Over the next 100+ years of business, UFC would undergo many changes to meet the evolving needs of members in a changing world. Since its start in 1915, UFC has grown from one location and two employees to over 300 total employees with multiple locations serving members across several Central Minnesota counties. Today, UFC is an innovative and diverse cooperative striving to meet and exceed its members expectations through several business units including United Natural Gas, Agronomy, Energy Ag Equipment, Grain Handling Systems, Feed and Grain.  

This position is currently accepting applications.

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