Share Email Opening Title Strategic Account Manager  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization TrueLearn is a leading software education company specializing in the preparation of physicians and healthcare professionals for high-stakes licensure examinations. We leverage a powerful combination of cognition science, predictive analytics, and technology to empower both learners and their institutions to perform at their absolute highest levels. Medical students and residents at nearly every hospital and institution in the country rely on TrueLearn to help them to become better thinkers and smarter test-takers. We are growing fast and have ambitious goals, but we don't take ourselves too seriously. Our culture is fun, fast-paced, and product-focused. We exist to serve our customers' efforts and work hard to advocate for their success in every way possible.   Description TrueLearn is searching for an Account Manager for our Strategic Accounts who will be responsible for increasing client adoption, expanding client relationships, supporting growth of incremental business, and to drive and manage renewal sales of the TrueLearn product portfolio. While managing a book of business focused on maximizing client value, you will be expected to develop a thorough understanding of client objectives and success metrics to drive solutions that will ultimately increase adoption and retention. You will work closely with the Strategic Sales Directors and our Academic Success team, helping to streamline our partnership with the institution, and to ensure a seamless client experience with TrueLearn. Performance will be measured by client engagement and retention. The Position: You will directly manage a portfolio of accounts and be responsible for monitoring KPIs to assess customer engagement, health, and potential risks of churn. Serve as the trusted point of contact across the customer journey: onboarding, adoption, and renewal Become an expert in all TrueLearn's products and services that are within the account product suite Use a consultative mindset to help enterprise customers plan and roll-out their learning programs Coach customers on how to most impactfully leverage the TrueLearn platform to deliver learning across their enterprise. Prioritize accounts according to risk and growth opportunity to ensure we keep churn low Work with Sales Directors to identify opportunities for upsell, which could include additional users, other products or new TrueLearn product features Securing client renewals through regular client reviews and analysis of your accounts Drive new business growth through greater advocacy and reference-ability Conduct product trainings tailored to client needs and business use case Understand and tailor interactions to business objectives Assist clients with questions regarding training, platform configuration, workflow and new processes Be responsible for meeting several metrics; however, the emphasis will be placed on overall account performance, retention, and feature adoption Monitor KPIs to assess customer engagement, health, and potential risks of churn. Create a customer feedback loop with the product management team to surface customer requests and inform the product road map Partner with marketing to develop customers for case studies and media opportunities Participate in the ongoing improvement and development of both internal and customer-facing processes and materials   Position Requirements What skills are needed for this role? 5-8 years’ experience in enterprise-level Customer Success, Account Management or consulting, with a focus on retention and renewal contract negotiation and closure History of managing 4+ million dollars in business Ability to navigate and effectively prioritize competing requests from clients Ability to grasp new concepts and technologies quickly Capable of prioritizing work efforts in a fast-paced environment based on the value-add for customers Self-starter and capable of working independently to solve complex problems Experience or knowledge of enterprise learning and development functions Outstanding listening, verbal, presentation, and written communication skills. Excellent interpersonal skills with the ability to communicate effectively with a wide range of internal and external customer personality types. Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint). Experience working with SalesForce.com or a similar CRM database Has a consistent history of achieving goals.   Location Bayside NY   This position is currently not accepting applications. To search for an open position, please go to http://TrueLearnLLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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