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Title

Peak Desk Staff  

Category Fitness & Spa  
Full-Time/Part-Time Part-Time  
Employment Type Seasonal Position.  
Shift Various Shifts  
Age Requirements The minimum age requirement for this position is 18.  
Description

Crystal Mountain is hiring for Peak Desk Staff at the Peak Fitness Center to offer the highest level of guest service at the resort, responding in a professional and courteous manner to all Peak guests.

Sanitation and safety standards are always a priority at Crystal Spa. In response to the pandemic, even greater care and effort are being placed to provide safe working environments for our team members. Examples include:

  • In-depth training on sanitation and disinfection
  • Employees and Spa guests undergo health screenings, including temperature checks, upon arrival
  • Therapists are provided with medical grade masks, face shields and PPE equipment
  • LEED building is equipped with Air Scrubber technology
  • HEPA Filters are used in each treatment room
  • Top of the line disinfectants are used to clean treatment rooms and guests spaces
  • Nightly disinfection using foggers
  • UV Sanitizers and Medical Grade Autoclave for all metal implements and tools

 

Job Duties to include but not limited to:

  • Staff the desk at the Peak Fitness Center.
  • Perform all desk daily operations; reservations, cash transactions, and resort information.
  • Responsible for answering multi-line phone system or speaking to guests in person.
  • Answer all Peak related questions, schedule appointments and make suggestions based upon one's training and the guest's individual needs.
  • Setup appointments in a computer software system with all necessary information.
  • Maintaining and organizing Peak reception area, selling items through the Peak Boutique
  • Assisting with general Peak upkeep during shift to include folding towels and refilling waters, etc.
  • Assist guests with questions regarding fitness classes and reservations.
  • Performs daily set up, and cleaning of fitness equipment as needed.
  • Uphold and support recreation expectations Great Service, Quality Programming and Safe Recreation.
  • Communicate to guests and staff of going Resort Events, Activities and Programs.
  • Complete opening and closing daily desk check list.
  • Keep desk organized and presentable at all times.
  • Assist in back of the house upkeep on a regular basis.
  • Other duties as assigned.
 
Position Requirements

Competencies:

  • Excellence customer service and organizational skills
  • Ability to multi task.
  • Ability to work both independently and as a team.
  • High personal motivation, attention to detail, guest empathy and decision making skills.
  • Candidates with prior customer service experience.
  • Experience working with children, fitness or hospitality specialty skills.
  • Computer application experience preferred.

Education:

High School diploma or equivalent required.

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.
  • The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Must be a minimum of 18 years of age.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.
 
About the Organization Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.  

This position is currently accepting applications.

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