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Title

Spa Receptionist - C 

Position Spa Receptionist  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As a Spa Receptionist at Edgewood Tahoe you set a warm and welcoming tone for the Spa Edgewood experience. You provide knowledgeable service from scheduling to acting as a host to our guests. Ensuring uninterrupted serenity and facility cleanliness are top priority. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimage luxury hospitality with us.

Essential Functions:

  • Greet guests upon arrival and offer refreshments. You may escort guest through the facility to get them acquainted with our stunning spa with a tour. You are the interface between guests and treatment provider.
  • Answer phone calls, schedule services and respond appropriately to guest inquiries/concerns to ensure total guest satisfaction. Establish a good rapport! Know our spa menu and promotions.
  • Oversee spa/salon front desk operations including retail sales. Maintain product knowledge.
  • Accurately follow all cash handling procedures.
  • Maintaining the cleanliness of the facility. Checklists and SOPs will guide you.
  • Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
  • Work with management to improve the guest experience. From guest recovery to outstanding inquiry.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications/Special Skills:

  • YOU ARE an energetic service focused individual with a passion for providing luxury service.
  • Professional with previous experience in hospitality a plus.
  • Computer efficient. You will need to master our spa booking program.
  • Excellent phone etiquette. Communicate well.
  • Solution oriented and guest focused.
  • Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
  • Professional with previous experience in hospitality a plus.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time and/or Part-Time  
Category Salon and Spa  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://EdgewoodCompanies.appone.com



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