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Client Care Coordinator 

Position Client Care Coordinator  
Category Sales and Marketing  
Division Vanguard Eldercare  
Location South Bend, IN  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Salary Range $50,000-$55,000  

Do you get a "buzz" from building relationships? Does acheiving goals invigorate you?

If you are independent, organized, and driven with field sales, retail, or long term care experience, our open Client Care Coordinator (CCC) position might just be for you!

As a CCC with Vanguard Eldercare (VGE), you will have the opportunity to serve as the primary contact between VGE and the staff at our contracted long term care facilities. By building relationships with individuals like the Social Services Director or Executive Director of each facility, you will work to:

  • grow patient referrals from each faciilty for our behavioral health services.
  • facilitate the implementation of services at newly contracted facilities.
  • support Vanguard clinician interactions with facility staff.
  • strive to understand the needs of each facility and offer Vanguard services as solutions.
  • maintain up-to-date records of facility contacts.
  • perform soft surveys for customer satisfaction.
  • track and trend customer issues.

You will work autonomously and travel daily in your assigned region to grow, manage, and maintain our current client base.

  • Strong customer service skills are a must.
  • Excellent communication skills are vital to the success of this position.
  • Daily travel will be required and mileage compensated.
Position Requirements
  • High School diploma or GED equivalent (required). Bachelor's degree in Social Science/Social Work (preferred).
  • 1-3 years of proven successful field or retail sales experience OR 1-3 years of experience in an administrative role at a long-term care facility.
  • Able to pass background testing, including motor vehicle record review and drug screening.
  • Valid driver's license and active auto insurance policy
  • Reliable transportation for daily travel to facilities in your assigned region
EOE Statement GuideStar Eldercare, and its affiliate Vanguard Eldercare Medical Group, provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Open Date 8/21/2020  
Close Date 9/18/2020  
About the Organization GuideStar Eldercare and its affiliate, Vanguard Eldercare, are the regional leaders in neurobehavioral eldercare. From our formation, we have focused on providing integrated psychiatric, neurological, medical, geriatric, and psychological health care to adult and elderly patients with neurological and/or behavioral illness. Our mission is to enhance the quality of life for our shared patients by easing their suffering while actively promoting their safety, functionality, and dignity.  
Req Number SAL-20-00002  

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