As a Team Lead, you are most responsible for customer success. Solving problems and clearly communicating to customers and your team are critical. Ensuring your team has everything they need and building a culture of trust and transparency will help you drive success in this role.
RESPONSIBILITIES:
Owned Areas: Customer Relationship, Recruiting, Team Culture, Quality Control, Employee Issues
-Build relationships with hotel Directors, understand their needs
-Communicate transparently with customer and employees to solve problems and deliver desired results
-Think about culture, how to: drive better results, incentivize performance, show the customer we are better
-Grow existing accounts, bid on projects, vertically integrate with customer
-Optimize accounts so they have little waste, but are equally unstressed
-Lead property level calls and regional update calls
-Payroll & HR updates are updated in the system
-Be available for your team, they should be confident that you support them
-When faced with challenges, think through solutions and then involve you manager in the recommended solution
REQUIREMENTS:
-Experience managing teams.
-Housekeeping Manager experience will be critical to being hired.
-Clear communicator with good writing skills.
-Ability to travel with short notice.
-Basic knowledge of cleaning and maintenance services.
-Significant walking or other means of mobility.
-Ability to work in a standing position for long periods of time (up to 8 hours).
-Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
-Bi-lingual (English and Spanish).
-Coachable.
-Attention to detail & passion for providing excellence.
-Independent performer that understands the culture is more important than any single team member.
-Ability to prioritize and handle multiple tasks.
-Clean and well-groomed appearance.
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