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Title

Regional Operations Lead (Lake Tahoe) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization At CCI we build and foster relationships that last decades. Since 1995 we've been supporting luxury hotels in delivering 5-star guest experiences. Join us and help deliver our core values:

Empower. Provide training, tools, and freedom to grow.
Simplify. Strive to remove complexity through accountability
Solve. Leadership minded, focus on future results by creating solutions to current problem.
Share. Transparently communicate information often and in real-time.
Accelerate. Be punctual, listen and treat others with kindness.
 
Position Regional Operations Lead  
Description

As a Team Lead, you are most responsible for customer success. Solving problems and clearly communicating to customers and your team are critical. Ensuring your team has everything they need and building a culture of trust and transparency will help you drive success in this role.

RESPONSIBILITIES:

Owned Areas: Customer Relationship, Recruiting, Team Culture, Quality Control, Employee Issues

-Build relationships with hotel Directors, understand their needs

-Communicate transparently with customer and employees to solve problems and deliver desired results

-Think about culture, how to: drive better results, incentivize performance, show the customer we are better

-Grow existing accounts, bid on projects, vertically integrate with customer

-Optimize accounts so they have little waste, but are equally unstressed

-Lead property level calls and regional update calls

-Payroll & HR updates are updated in the system

-Be available for your team, they should be confident that you support them

-When faced with challenges, think through solutions and then involve you manager in the recommended solution

REQUIREMENTS:

-Experience managing teams.

-Housekeeping Manager experience will be critical to being hired.

-Clear communicator with good writing skills.

-Ability to travel with short notice.

-Basic knowledge of cleaning and maintenance services.

-Significant walking or other means of mobility.

-Ability to work in a standing position for long periods of time (up to 8 hours).

-Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

-Bi-lingual (English and Spanish).

-Coachable.

-Attention to detail & passion for providing excellence.

-Independent performer that understands the culture is more important than any single team member.

-Ability to prioritize and handle multiple tasks.

-Clean and well-groomed appearance.

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Exempt/Non-Exempt Non-Exempt  
Position Requirements

Requirements:

-Experience managing teams.

-Clear communicator with good writing skills.

-Ability to travel with short notice.

-Basic knowledge of cleaning and maintenance services.

-Significant walking or other means of mobility.

-Ability to work in a standing position for long periods of time (up to 8 hours).

-Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

-Bi-lingual (English and Spanish).

-Coachable.

-Attention to detail & passion for providing excellence.

-Independent performer that understands the culture is more important than any single team member.

-Ability to prioritize and handle multiple tasks.

-Clean and well-groomed appearance.

 

 

This position is currently accepting applications.

Apply Now



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