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Team Lead - Processor 

About the Organization Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Charlotte, NC  

Team Leaders - Processing (Charlotte location)

Indecomm is looking for experienced Team Leads with processing experiences Charlotte based position.

Job Description and functions:

Assists with the management of a Loan Processor/Home Loan Advocate (HLA) team to ensure mortgage loan applications are processed and completed according to established policies and procedures. The team leader supports the direct manager in all aspects of pipeline management, customer service and sales support.

  • 25 % of time - Monitors Processors/HLA's to maintain company set turn times and Coordinates and directs daily work flow requirements; pipeline management and reporting; Ensures all Processors/HLA's perform to company set standard productivity and best in class customer service levels
  • 20 % of time - Mentor/coach team members; provides training; Provides direction and makes decisions based on previous experience or appropriately escalates issues as needed
  • 15 % of time - Develops and maintains relationship/partnership with other team leaders to share/implement best practices; Develops and maintains relationship/partnership with sales and other key departments to maximize efficiency
  • 10 % of time - Communicates to internal staff and sales verbally and in writing regarding status, issues or additional requirements for processing loans
  • 10 % of time - Communicates industry and company changes in order to maintain team unity and comprehension
  • 10 % of time - Adheres to all applicable compliance regulations and provides direction to fix discrepancies as needed; Review quality of loans certifying that all information is accurate and in accordance with federal and state mortgage lending regulations
  • 10 % of time - Familiar with reading and interpreting mortgage related documentation
  • Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.


  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Disability benefits
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position Requirements  
Req Number MOR-20-00029  
Close Date  
Salary Range  
Position Team Lead - Processor  
Division Lending Solutions Group  
Post Internal Days 0  
Created By Sharon Davis  
Number of Openings 2  
Open Date 8/17/2020  

This position is currently not accepting applications.

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