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Program Director, DD/ID Experience, NE Metro 

About the Organization Phoenix Alternatives, Inc. (PAI) has been a vital part of our community since 1990. We were founded as a 501(c)(3) to serve people with developmental disabilities, maximizing integration into the community while pursuing meaningful, person-centered activities. PAI is a day program offering an array of services and opportunities for adults who want to design a life they love. You will find a culture that's respectful, team-oriented, and focused on meeting the unique needs of the people we serve.

Our mission is to engage individuals in meaningful participation in and connection with the community.

The Program Director (PD) is the operations and team leader for two PAI service locations and for associated community operations. The PD manages Designated Coordinators (DC) at each site, who in turn manage all direct service staff. The PD partners with PAI management as well as Programming, Training and Quality Assurance, Volunteer and Community Engagement leaders and other staff in order to create and deliver safe, high quality on-site and community experiences for program participants. The PD is a role model for site managers and staff, fostering a culture of staff accountability and continuous improvement in person-centered service delivery and community integration of PAI services.

  1. Professionally manage people and teams.
  2. Understand and manage to Minnesota DHS licensing and regulatory requirements (including 245d); assure the implementation of appropriate policies, processes, incident reporting and corrective actions.
  3. Actively supervise, teach and coach DC’s and staff.
  4. Assist and support DC’s to ensure training, competency and performance standards are maintained.
  5. Partner with the Manager of Programming in concert with the DC’s to develop and deliver person-centered services for individuals.
  6. In partnership with the Manager of Human Resources oversee the interviewing, hiring, on-boarding and retention of site staff, ensuring we are in compliance with all federal, state and local laws and ordinances.
  7. Ensure effective and fair responses to employee-related situations
  8. Collaborate with site staff and PAI management to ensure adequate staffing and deployment of staff, advocating initiatives
  9. Partner with the Manager of Training and Quality Assurance to develop and deliver training and quality assurance programs.
  10. Manage communication and relationships with external parties.
  11. Work with internal partners to support new participant referrals
  12. Oversee the program expense budget. Assess and prioritize building and program equipment needs, supplies, and repairs, and authorize purchases.
  13. Promote efficient day-to-day operation of sites.
  14. Establish, delegate and regularly monitor that all site policies and procedures for participants and personnel are implemented and sustained.

This is an opportunity to apply your advanced skills in order to create great experiences and new opportunities.



PAI offers

  • Three health and dental plans with significant company contribution toward the cost of the plans. Health insurance starting at $85/month.
  • Company paid short-term and long-term disability,
  • Company paid life insurance
  • PTO and 10 paid holidays per year
  • A medical pool of paid time for extended illnesses
  • 403B option.


Exempt status, $55,000-$62,000 annually

Position Requirements

Education and Knowledge

  1. Minimum of two years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older.
  2. A baccalaureate degree in a field related to human services and 1 year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older.
  3. 21 years of age or older.
  4. Pass a DHS Background study and Office of the Inspector General (OIG) and maintain clearance to provide direct contact services without continuous supervision.
  5. Reliable transportation for work purposes, a valid driver’s license, a driving record approved by our insurance company and proof of valid car insurance.
  6. Proficiency in Microsoft Office Suite and ability to learn and apply other systems for recruiting, payroll, etc.


Skills and Experience

  • Effective time-management, organizational, prioritization skills, and decision-making abilities, utilizing good judgement while being flexible and able to anticipate and respond effective to change, emerging needs and emergencies.
  • Effective learn and apply new skills, techniques and approaches. Respond to, initiate and manage through change
  • Display good judgment.
  • Continuously demonstrate leadership by fostering a culture of accountability, a high level of communication that is responsive and respectful and seeking continuous improvement.
  • Be able and willing to bring issues forward to any and all appropriate individuals, groups, agencies or organizations in a professional manner. Manage issues, personalities and people at all levels and respond appropriately in sensitive situations. Appropriately manage confidential information.
  • Effectively verbally, orally and in written form, communicate in the English language including giving and following oral and written instructions.
Preferred Requirements: Experience with Autism services and Employment services.  
Location White Bear Lake, MN  
Keywords: Operations, Senior Director, Executive Director, Senior Program Director, Developmental Disabilities, Disability Program, Program Manager  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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