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Title

Customer Care Representative/Lobby Screener - Bi-Lingual 

Description

The Customer Care Representative/Lobby Screener welcomes and screens visitors entering the facility.  This role requires a dependable and caring individual who has the ability to communicate courteously and effectively with clients, families, visitors and staff. When performing the role of Lobby Screener the duties require the ability to stand/walk for a three to four hour shift.

*Required to wear PPE (including masks, face shield, and gloves, if needed), frequent hand washing and use of hand sanitizer.

Essential Job Duties:

  • Cordially greets clients, staff and visitors upon arrival and ask screening questions for patients/visitors entering the facility.   
  • Check patient/visitor’s temperature (contactless process), confirm not on No Entry List, and ensure protective mask is worn in compliance with state requirement.
  • Performs back up to front desk staff, including but not limited to:
  • Contact clients to remind them of their appointments and accurately document activity in client chart.
  • Manage multi-line phone and routing of calls to the appropriate individual.
  • Efficiently receive visitors and notify appropriate staff of their arrival.
  • Assess client referrals to ensure services are routed to appropriate provider.
  • Communicate wait times to clients/visitors and/or provide options for scheduling.
  • Collect copays and/or self-pay fees from clients as they check in.
  • Gather and maintain accurate client insurance and contact information. Make necessary updates and process insurance information.
  • Communicate cancellations to staff and clients.
  • Processes and distributes incoming and outgoing mail in a timely manner.
 
Position Requirements

Job Requirements

  • High school diploma or GED required.
  • Bi-Lingual required – Spanish preferred.
  • Two years’ experience using Microsoft Office products and demonstrated accuracy with data entry.
  • Ability to learn and apply specific operation and scheduling requirements of multiple locations. 
  • Experience using a medical records system.
  • Efficiency handling multiple priorities at once.

 

 
Full-Time/Part-Time Full-Time  
Hours *See job description for hours  
Division Wyandot Behavioral Health Network, Inc.  
About the Organization Wyandot Behavioral Health Network (Wyandot BHN) is a family of organizations serving the behavioral health needs of Wyandotte County, Kansas, and beyond.

Our network of organizations provides resources for adults, children and families in need of behavioral health services; individuals experiencing homelessness; assistance with housing, employment, and other needs.

Wyandot BHN organizations include:

• Kim Wilson Housing, Inc. - Supportive housing program
• RSI - 24/7 Crisis Center
• PACES - Children & adolescents behavioral health care center
• Wyandot Center - Adult behavioral health care center  
EOE Statement Wyandot Behavioral Health Network's family of organizations: Kim Wilson Housing, PACES, RSI and Wyandot Center is an Equal Opportunity Employer.

It is the policy of Wyandot Behavioral Health Network to provide equal employment opportunity to all persons, regardless of race, color, religion, national origin, ancestry, sex/gender (to include orientation, identity or expression), disability, handicap, age, or any other basis prohibited by law. Any act of retaliation or discrimination against any person who has filed a complaint or assisted or participated in any investigation involving a complaint is prohibited.
 

This position is currently not accepting applications.

To search for an open position, please go to http://WyandotInc.appone.com



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