POSITION DESCRIPTION / PERFORMANCE EVALUATION
Job Title: Medical Clinic Receptionist Supervised by: Office Manager
Job Summary: Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities
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DUTIES AND RESPONSIBILITIES:
Demonstrates Competency in the Following Areas:
Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support.
Registers all patient using sign-in sheets; gives new patients medical forms to complete.
Verifies patient demographic, employment and insurance information.
Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Supports and maintains a culture of safety and quality.
Explains billing policies, collects copayments; refers patients without insurance to the office manager.
Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.
Maintains daily patient log.
Files lab and test results, files patient charts daily.
Collects payments, writes receipts, writes payments in ledger, balances petty cash, makes bank deposits.
Validates parking tickets, calls for taxi for patient, etc.
Maintains a good working relationship with office staff members and physicians.
Performs other duties as assigned.
Professional Requirements:
Meets dress code standards; appearance is neat and clean.
Completes annual educational requirements.
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