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Title

Clerical Assistant 

Category Administrative and Clerical  
Req Number ADM-20-00012  
Open Date 8/11/2020  
Number of Openings 1  
Department Rehab and Complex Continuing Care Admin 

Work type Regular Full-time 

Grade Grade 2 ($20.65/hr to $24.03/hr) 

FTE

Posting Close Date 08/21/2020 

Description

General Overview

The Clerical Assistant provides a wide variety of clerical support to Program Leadership as well as to the various services under their purview. By partnering with those they support, this incumbent will act as an ambassador of the program that they support and Holland Bloorview.

Key Responsibilities

  • Acts as the first point of contact for clients and families both face-to-face and over the telephone; greets clients, families and visitors, directing or assisting them as appropriate, answers incoming telephone calls
  • Provides administrative support to team members including; typing of minutes and correspondence; filing, liaising with Health Data Records; maintaining online files; responding to inquiries on behalf of team members; photocopying and data entry
  • Initiates and composes routine correspondence
  • Collects, sorts and distributes mail on a daily basis, reviews and distributes all general email messages
  • Compiles reports
  • Maintains records such as staff reports, scheduling, purchase/cheque requisitions
  • Orders supplies both online and through Purchasing department
  • Inputs client demographic information into program database
  • Handles confidential client information
  • Participates in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
  • Other duties as assigned

Qualifications

  • Successful completion on an Ontario Secondary School Diploma (OSSD) or equivalent
  • Preference will be shown to those with a Medical Administration Certificate
  • Minimum of 1 year related administrative experience in a health care setting
  • Customer service experience
  • Demonstrated ability to communicate effectively with clients, families, volunteers, visitors and staff
  • A grasp of Client and Family Centered Care principles is needed
  • Strong organizational and multi-tasking skills
  • Ability to function independently with minimal supervision
  • Demonstrated ability to work cohesively as a team with the ability to establish excellent working relationships with clinical staff
  • Capacity to work well in a busy environment with frequent interruptions
  • Basic knowledge Microsoft office suite package – Word, Excel, PowerPoint, Outlook
  • Ability to use Internet effectively as a search tool
  • General knowledge of and comfortable working in databases
  • Accurate keyboarding skills and excellent attention to detail
  • Works with minimal direction and general guidelines
  • Required to think creatively and problem solve
  • Organizes data in logical format before passing on to others
  • Ability to prioritize workload
 
About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/

To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be

Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.  

This position is currently not accepting applications.

To search for an open position, please go to http://hollandbloorview.appone.com



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