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Family Support Center Coordinator-Case Management 


Summary of Position:

Provide case management and supportive services to population served. Provide administrative support to the Program Manager.  Offer parent support, education, resources and advocacy in an environment that is safe and non-discriminatory. Provide compassionate support to empower parents to have a better quality of life, improve their psychological health, reduce levels of stress, feel less isolated, and gain skills needed to cope with their loved ones’ OUD. Facilitate weekly support groups for parents of young adults with opioid use disorders (OUD’s) and offer supportive counseling utilizing the Community Reinforcement Approach and Family Training (CRAFT) model. Serve a minimum of 50 families each year. 

Performance Responsibilities:

  • Maintains confidentiality and immediately reports to management breaches in confidentiality
  • Completes all required documentation/paperwork accurately and within established time-frames
  • Attend a five day CRAFT training provided by DMHAS
  • Conduct weekly supportive and psychoeducation groups utilizing the CRAFT model
  • Employ the CRAFT model to guide the caretakers in reducing the loved one’s substance use, influence them to seek treatment, and improve the functionality of their family.
  • Assist parents or caretaker of a loved one with an OUD’s examining their interactions in order to improve their communication strategies and reduce emotional stress.
  • Encourage, support, and assist family members to make positive life changes and improve their psychological functioning
  • Assist parents with identifying their loved one’s substance-using behaviors and triggers and demonstrate open-mindedness and flexibility when discussing treatment options/approaches.
  • Provide empathy and support to the caretakers by building hope and maintaining a sense of optimism
  • Engage in role-plays with parents to rehearse positive communication skills
  • In collaboration with the parents or caretakers, develop a Wellness Plan which should include self-care strategies, communication strategies, referrals to treatments, resources for other support services and provide goal-oriented support and monitor progress
  • Advocate for the inclusion of family members’ health and safety
  • Offer resources to families seeking information on substance use disorder and behavioral treatment. Resources include accessing treatment information through REACH-NJ, NJ Connect, private insurance, DMHAS IME Addictions Access Center, Medication Assisted Treatment (MAT) options, etc.
  • Inform parents about Naloxone training and where Naloxone kits can be purchased 
  • Advocate on behalf of families
  • Provide recovery resources
  • Provide lists of 12 Step and Recovery Support Group Meeting locations and/or other Mutual Support Groups for families
  • Listen to parents and allow them to share their stories of success or struggles encountered
  • Provide parents with information on peer recovery supports and programs, such as the Opioid Overdose Recovery program (OORP), Recovery Centers, etc.
  • Teach parents to question programs that promote out-of-state options rather than DMHAS sanctioned programs
  • Inform families of “patient brokering” that may result in unethical practices during their time of need to seek immediate treatment for their loved ones
  • Offer supportive strategies on how to motivate their  loved one to enter and stay in treatment and connect with recovery support services 
  • Create an engaging and respectful environment that recognizes, supports, and encourage parents as important collaborators in their loved one’s care
  • Meet with the Program Manager once a week for one hour supervision
Full-Time/Part-Time Full-Time  
Shift Days  
Location Main Site  
About the Organization CarePlus New Jersey is a northern New Jersey provider of recovery-focused mental health, substance abuse, and family services that address the unique needs of individuals with a holistic approach to recovery and overall wellness.

Operating out of 23 sites - including three outpatient centers located in Paramus, Fair Lawn, and Montclair, ten residential facilities, offices at three local hospitals, and seven community offices - our services are convenient to clients located throughout Northern New Jersey. We also provide educational programs on mental health-related topics to area schools and community groups.

For more information, visit  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by Federal and State laws.  
SuperVFlg None Specified 

Full Time or Part Time None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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