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Systems Tech  

Category Information Technology  


Responsibilities include installing, repairing, testing, maintaining and networking of computers and peripherals; administration of Windows accounts, installation, updating and troubleshooting of software packages on Windows-based computers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


  • Installs and maintains Windows-based hardware and assists with the installation of multi-user applications on a network operating system, maintaining data integrity and system quality.
  • Performs responsibilities effectively, in order to provide a superior level of user service and satisfaction is achieved and maintained throughout the property.
  • Assists in the maintenance of applications on the network operating system.
  • Installs, connects, disconnects, repairs, updates and moves computer equipment throughout the property.
  • Routinely inspects all supported equipment on property, identifying potential problems and performing necessary repairs; performs regular preventative maintenance on all supported equipment.
  • Assists in the writing of technical procedures for the Information Technology Department.
  • Ensures a superior level of user service and satisfaction is achieved and maintained by adhere to Service Level Agreement’s (SLA’s) identified by the organization.
  • Documents technical procedures for the Information Technology Department.
  • Initiates, tracks, and finalizes procurement requests and associated project budgets.
  • Keeps fully abreast of trends and changing technologies as they relate to IT.
  • Assists in creating, maintaining, and justifying IT’s overall operating budget.
  • Ensures a superior level of user service and satisfaction is achieved and maintained throughout the properties.
  • Required to participate in on-call pager rotation.
  • May perform other duties as assigned.


  • Medical/Dental/Vision Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Associate Fitness Room
  • Associate Dining Room available 24/7
  • Life Insurance
  • Employee Discounts
  • Short and Long Term Disability
  • Paid breaks
  • On site computer lab
Position Requirements



  • Must possess superior technical skills, and be proficient in a variety of network and enterprise application systems currently in use by the company.


  • Associates Degree in Information Technology or equivalent from two (2) year College or equivalent combination of education and/or experience four (4) years.
  • Minimum of one (1) years’ experience working with and supporting desktop operating systems or applications within a networking environment, preferably in a casino environment.
  • Demonstrate the ability to learn other applications to supplement the support side of the position.


  • Certified in at least one (1) of the following, or an additional Two (2) years of experience supporting at least one (1) of the following information technology systems in use by the casino:
  • A+
  • ITIL
  • HDI
  • Microsoft
  • Networking +


Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Systems Tech 1  
Division Grand Casino Hinckley  
Close Date  

This position is currently not accepting applications.

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