Share Email Opening
Title

Outbound Customer Service Representative- ARIZONA 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Outbound Customer Service Representative will work in the following programs: survey work, database entry, and market research. The Outbound Customer Service Representative supports the Company’s processes through professional communications, both to and from customers, on behalf of the company's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out.

Responsibilities:

  • Perform/handle outbound customer communications via phone
  • Interact with customers via various methods of communication
  • Follow detailed instructions as outlined in Company documents
  • Update Program Database accurately
  • Appropriately handle challenging and unique customer situations in accordance with company's
  • Identify and escalate data or program specific issues to appropriate level of management
  • Meet or exceed Company's key performance standards and quality objectives
  • Work as an integral part of the operations team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
  • May be responsible for multiple programs and working cross-functionally through program

 

 
Position Requirements

Requirements:

  • High School Diploma or equivalent
  • Attention to detail and accuracy
  • Multi-tasking skills including the ability to toggle between multiple computer windows
  • Strong written, verbal and interpersonal communication skills
  • Meet certification requirements
  • Ability to maintain confidentiality
  • Familiarity with or an ability to understand and utilize a database and Microsoft Office programs
  • Working knowledge of computers and user-level troubleshooting capabilities
  • MUST BE LOCATED IN ARIZONA

Computer Requirements:

  • Must have a DSL or Cable internet connection already at your home – No cell phone hotspots.
  • Must have 20MB or higher internet download speeds
  • Must have a dedicated work space within the home free of distractions

Physical Requirements

Ability to communicate effectively both verbally and in writing. May spend extended period on the telephone, at the computer terminal or operating other office machines, requiring eye-hand coordination and finger dexterity.

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Required)
  • relevant: 2 years (Required)

Education:

  • High school or equivalent (Required)
 
Full-Time/Part-Time Full-Time  
Position Outbound Customer Service Agent  
Location Phoenix  

This position is currently not accepting applications.

To search for an open position, please go to http://GMI.appone.com




Follow us
 


AppOne.comTM   copyrightŠ1999-2020 HR Services, Inc.
Click here for technical assistance.