Share Email Opening Title Outbound Customer Service Representative- ARIZONA  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description The Outbound Customer Service Representative will work in the following programs: survey work, database entry, and market research. The Outbound Customer Service Representative supports the Company’s processes through professional communications, both to and from customers, on behalf of the company's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out. Responsibilities: Perform/handle outbound customer communications via phone Interact with customers via various methods of communication Follow detailed instructions as outlined in Company documents Update Program Database accurately Appropriately handle challenging and unique customer situations in accordance with company's Identify and escalate data or program specific issues to appropriate level of management Meet or exceed Company's key performance standards and quality objectives Work as an integral part of the operations team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals May be responsible for multiple programs and working cross-functionally through program     Position Requirements Requirements: High School Diploma or equivalent Attention to detail and accuracy Multi-tasking skills including the ability to toggle between multiple computer windows Strong written, verbal and interpersonal communication skills Meet certification requirements Ability to maintain confidentiality Familiarity with or an ability to understand and utilize a database and Microsoft Office programs Working knowledge of computers and user-level troubleshooting capabilities MUST BE LOCATED IN ARIZONA Computer Requirements: Must have a DSL or Cable internet connection already at your home – No cell phone hotspots. Must have 20MB or higher internet download speeds Must have a dedicated work space within the home free of distractions Physical Requirements Ability to communicate effectively both verbally and in writing. May spend extended period on the telephone, at the computer terminal or operating other office machines, requiring eye-hand coordination and finger dexterity. Experience: call center: 2 years (Preferred) customer service: 2 years (Required) relevant: 2 years (Required) Education: High school or equivalent (Required)   Full-Time/Part-Time Full-Time   Rate of Pay   Position Outbound Customer Service Agent   Location Phoenix   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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