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Family Support Specialist - Family Workshops and Events 

Category Client and Family Integrated Care  
Req Number CLI-20-00002  
Department Client and Family Integrated Care 

Work type Temporary Part-time 

Grade Grade 5 ($29.66/hr to $37.18/hr) 

FTE 0.6 

Posting Close Date 08/19/2020 


A Family Support Specialist can be the first line of welcome, information, and health system navigation for clients and families living with childhood disability. Working as part of the hospital’s Client and Family Integrated Care (CFIC) team, the Family Support Specialist facilitates client and family-centred approaches to education, training and evaluation. The position plays a key role in client and family information sharing, resource development, workshop coordination, and supporting peer networking activities at Holland Bloorview.

The Family Support Specialist will advance Holland Bloorview’s mission, vision and values by supporting clients and families to find appropriate, meaningful and evidence-informed education resources and workshops in a timely manner; partnering with hospital staff, students and trainees,Youth and Family Leaders (lived experience experts and volunteers) to design user-friendly education resources and workshops; and advocating for client and family choice in health care design and daily living.

Develops and Coordinates Workshop & Events

  • Partners in the development, coordination and evaluation of a family workshop calendar from October to June of each year
  • Uses a multimedia and multimodal approaches to designing and integrating in-person workshops and events (wherever possible) with virtual learning options
  • Prepares communication plans to effectively promote family workshops both within and beyond Holland Bloorview
  • Liaises with workshop presenters and hospital partners, and promptly responds to client and family questions and concerns regarding workshops
  • Partners with Family Leaders (lived experience experts and volunteers) to co-design and deliver Holland Bloorview’s Parent Support Network: a series of topic-specific peer support and education sessions for parents and caregivers of children living with disability
  • Sources new and existing learning materials and partnerships to supplement family workshops and topics for Parent Support Network
  • Partners with members of the CFIC team and other hospital programs to continuously improve the impact of family workshops and Parent Support Network (e.g.,audience diversity, promotion, accessibility, alignment with hospital strategies)
  • Supports Family Leaders to co-facilitate Parent Support Network sessions
  • Routinely asks for and integrates the feedback of clients and families, staff, students and trainees, and Family Leaders regarding family workshops and Parent Support Network
  • Performs administrative tasks as needed: coordinating workshop scheduling, room and audio/visual bookings, tracking and analyzing workshop participation metrics in database
  • Updates resources and events on the hospital’s Online Family Resource Centre website clearly and consistently

Client and Family Information Consults

  • Ensures the Family Resource Centre offers a warm and welcoming space to the 8,000+ inpatient and outpatient clients and families that visit Holland Bloorview annually
  • Provides personalized support and information consults in person and over the phone; and by using a range of methods and materials
  • Facilitates the expansion of resource material including multi-lingual, alternative formats and multiple modalities to ensure greatest ease of use and accessibility
  • Refers clients and families to partner agencies and organizations as appropriate
  • Collaborates with Holland Bloorview employees, students and trainees, and volunteers to develop and maintain an up-to-date collection of relevant, diverse and credible information for clients and families (e.g., educational tip-sheets, videos, online resources, and pamphlets)
  • Networks with community agencies to support information sharing with families


  • Post-secondary degree or diploma in a related field, such as social work, education, multimedia design, community and social services, health services or equivalent work experience
  • Training and/or relevant experience in client and family-centred care, client and family experience, and/or community engagement and education


  • Professional or lived experience with childhood disability is an asset
  • Advanced multimedia, presentation and/or virtual education skills are an asset (e.g., virtual learning platforms such as Zoom; Microsoft Office; Evite; Mailchimp, InDesign, Adobe etc.)
  • At least two years of experience providing support and education to people working in the field of health care and community/social services, in engaging communities in outreach activities and community development
  • Experience with data management and evaluation skills
  • Familiarity with project or event management

Skill Sets

  • Is comfortable hosting and facilitating workshops and events virtually
  • Demonstrate a passion and commitment to role modelling client and family-centred practice
  • Strong public speaking, presentation and group facilitation skills
  • Work collaboratively with children and youth with disabilities and their families, staff and community
  • Communicate with sensitivity and clarity, always demonstrating respect
  • Demonstrate initiative, enthusiasm and creativity
  • Ability to manage conflict and emotional distress
  • Develop, design, implement and evaluate new programs and activities, as well as evaluate and modify existing ones
  • Formulate ideas and plans within a team setting, practicing effective listening and open communication
  • Able to effectively set priorities and organize workload; allowing for the completion of assigned projects within a pre-determined schedule
  • Prepare and make clear, concise and substantiated presentations, proposals and reports
  • Office environment with sitting, regular computer work, occasional lifting
About the Organization Join a world of possibility! Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth living with disability, medical complexity, illness and injury. Holland Bloorview is a top 40 Canadian research hospital that is fully affiliated with the University of Toronto and serves over 7,500 families annually. Providing both inpatient and outpatient services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in two successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

Holland Bloorview Kids Rehabilitation Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fostering a climate of equity and diversity and welcomes and respects the diversity of our clients, families, staff, trainees, volunteers, trustees and partners. As part of our commitment to fair and equitable recruitment and selection practices, we encourage applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas within our community.

Interested applicants are invited to submit their application by pressing the "Apply" button near the top of this page. Should you require accommodation during any stage in the recruitment process, please contact Human Resources at or 416-425-6220.  

This position is currently not accepting applications.

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