Share Email Opening Title Family Support Specialist - Family Workshops and Events  Category Client and Family Integrated Care   Req Number CLI-20-00002   Open Date 7/31/2020   Number of Openings 1   Department Client and Family Integrated Care  Work type Temporary Part-time  Salary band Grade 5 ($29.66/hr to $37.18/hr)  FTE 0.6  Posting Close Date 08/19/2020  Description A Family Support Specialist can be the first line of welcome, information, and health system navigation for clients and families living with childhood disability. Working as part of the hospital’s Client and Family Integrated Care (CFIC) team, the Family Support Specialist facilitates client and family-centred approaches to education, training and evaluation. The position plays a key role in client and family information sharing, resource development, workshop coordination, and supporting peer networking activities at Holland Bloorview. The Family Support Specialist will advance Holland Bloorview’s mission, vision and values by supporting clients and families to find appropriate, meaningful and evidence-informed education resources and workshops in a timely manner; partnering with hospital staff, students and trainees,Youth and Family Leaders (lived experience experts and volunteers) to design user-friendly education resources and workshops; and advocating for client and family choice in health care design and daily living. Develops and Coordinates Workshop & Events Partners in the development, coordination and evaluation of a family workshop calendar from October to June of each year Uses a multimedia and multimodal approaches to designing and integrating in-person workshops and events (wherever possible) with virtual learning options Prepares communication plans to effectively promote family workshops both within and beyond Holland Bloorview Liaises with workshop presenters and hospital partners, and promptly responds to client and family questions and concerns regarding workshops Partners with Family Leaders (lived experience experts and volunteers) to co-design and deliver Holland Bloorview’s Parent Support Network: a series of topic-specific peer support and education sessions for parents and caregivers of children living with disability Sources new and existing learning materials and partnerships to supplement family workshops and topics for Parent Support Network Partners with members of the CFIC team and other hospital programs to continuously improve the impact of family workshops and Parent Support Network (e.g.,audience diversity, promotion, accessibility, alignment with hospital strategies) Supports Family Leaders to co-facilitate Parent Support Network sessions Routinely asks for and integrates the feedback of clients and families, staff, students and trainees, and Family Leaders regarding family workshops and Parent Support Network Performs administrative tasks as needed: coordinating workshop scheduling, room and audio/visual bookings, tracking and analyzing workshop participation metrics in database Updates resources and events on the hospital’s Online Family Resource Centre website clearly and consistently Client and Family Information Consults Ensures the Family Resource Centre offers a warm and welcoming space to the 8,000+ inpatient and outpatient clients and families that visit Holland Bloorview annually Provides personalized support and information consults in person and over the phone; and by using a range of methods and materials Facilitates the expansion of resource material including multi-lingual, alternative formats and multiple modalities to ensure greatest ease of use and accessibility Refers clients and families to partner agencies and organizations as appropriate Collaborates with Holland Bloorview employees, students and trainees, and volunteers to develop and maintain an up-to-date collection of relevant, diverse and credible information for clients and families (e.g., educational tip-sheets, videos, online resources, and pamphlets) Networks with community agencies to support information sharing with families Education Post-secondary degree or diploma in a related field, such as social work, education, multimedia design, community and social services, health services or equivalent work experience Training and/or relevant experience in client and family-centred care, client and family experience, and/or community engagement and education Experience Professional or lived experience with childhood disability is an asset Advanced multimedia, presentation and/or virtual education skills are an asset (e.g., virtual learning platforms such as Zoom; Microsoft Office; Evite; Mailchimp, InDesign, Adobe etc.) At least two years of experience providing support and education to people working in the field of health care and community/social services, in engaging communities in outreach activities and community development Experience with data management and evaluation skills Familiarity with project or event management Skill Sets Is comfortable hosting and facilitating workshops and events virtually Demonstrate a passion and commitment to role modelling client and family-centred practice Strong public speaking, presentation and group facilitation skills Work collaboratively with children and youth with disabilities and their families, staff and community Communicate with sensitivity and clarity, always demonstrating respect Demonstrate initiative, enthusiasm and creativity Ability to manage conflict and emotional distress Develop, design, implement and evaluate new programs and activities, as well as evaluate and modify existing ones Formulate ideas and plans within a team setting, practicing effective listening and open communication Able to effectively set priorities and organize workload; allowing for the completion of assigned projects within a pre-determined schedule Prepare and make clear, concise and substantiated presentations, proposals and reports Office environment with sitting, regular computer work, occasional lifting   About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/ To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.   This position is currently not accepting applications. 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