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Title

Slot Service Supervisor 

Category Slots  
Description

SUMMARY:
Supervise Slot Operation Associates on assigned shift and area, ensuring optimal Guest Satisfaction and teamwork by Associates. Promote two-way communications and work constantly to ensure that Associates and Management are kept informed of pertinent information.

EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

ESSENTIAL DUTIES OF THE POSITION:

  • Personally perform and ensure Associate accountability in building relationships with the Guests through the following steps: Always greet the Guest in a friendly fashion, ensuring eye contact and a smile. Take care of the Guest’s needs. Close with a friendly comment.
  • Ensure optimal Guest Satisfaction through prompt, courteous and efficient service, and by promoting Guest Satisfaction as the number one priority for the Staff.
  • Ensure that slot area is clean and comfortable for the Guests in all respects, including temperature, sound levels, and safety issues.
  • Monitor all slot equipment ensuring that it is functioning properly, and communicate concerns to appropriate Slot Manager,
  • Monitors all aspects of the Slot Operations and ensures the best possible experience for the Guests.
  • Perform other duties as assigned.

HIGHLIGHTED BENEFITS:

  • Medical/Dental/Vision Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Associate Fitness Room
  • Associate Dining Room available 24/7
  • Life Insurance
  • Employee Discounts
  • Short and Long Term Disability
  • Paid breaks
  • On site computer lab
 
Position Requirements

THE COMPANY REQUIRES EVERY ASSOCIATE TO:

  • Maintain a consistent and regular attendance record.
  • Encourage mutual respect among associates by setting positive examples consistent with company policies.
  • Maintain an attitude and philosophy consistent with the company mission, vision and values.
  • Maintain a professional reputation in the company and community

SUPERVISORY REQUIREMENTS OF THE POSITION:

  • Directly supervise Slot Service Associates.

EDUCATION and/or EXPERIENCE:

  • One (1) year slot experience and previously completed all Supervisory courses offered through E&P or two (2) years of experience as a supervisor/manager required.
  • Strong communication skills both verbally and written required, must demonstrate ability to compose a memo.
  • Computer-literate with specific proficiency in Microsoft applications required.
 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Slot Service Supervisor  
Division Grand Casino Hinckley  
Close Date  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



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