ax Procurement
• Procures tax data from tax agencies. Tax amount data procurement method consists of telephone, e-mail, fax communication to taxing agency jurisdictions.
• Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.
Workflow Management
• Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task.
• Accurately prepares production/statistical reports to mortgage lenders and direct supervisors.
Customer Service
• Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.
Quality Control
• Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Delinquency standards are met.
• Accurately prepares production/statistical reports as applicable.
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