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Title

Road Assist Coordinator 

Description

PURPOSE

Provide emergency roadside assistance to driver team members. This entails assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown. The Road Assist Coordinator will answer driver inquiries regarding the maintenance and operations of over 7,500 vehicles.

 

PRINCIPAL ACCOUNTABILITIES

  • Coordinate road repairs while focusing on five goals:
  • Maintain CPM goal
  • Driver team member’s needs
  • Utilization of equipment to reduce down time
  • DOT compliance
  • Safety
  • Provide total support for driver team members, inter company operations, and external customers through effective and timely action.
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Able to promote a culture of trust and safety.
 
Position Requirements

Qualifications and Education Requirements

  • Good verbal and written communication skills
  • Good customer service skills
  • Minimum of one year of experience in maintenance repair
  • High School diploma or equivalent
  • Flexible scheduling, available to work nights and weekends if needed.
  • Must have excellent phone and customer service skills to interact with internal and external customers

 

Preferred Skills

  • Associates or Bachelor’s Degree preferred
  • On the job experience in similar role

 

SUPERVISES OTHERS

This position does not supervise others.

 

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

  • to sit, stand, stoop, kneel and occasionally move up to 20 pounds,
  • manual dexterity to operate a computer keyboard on a daily basis,
  • stamina to sit for extended periods of time, lift or carry printed materials, and
  • possess vision sufficient to read a monitor, printed text and hand written documents,
  • be able to communicate clearly in person and over the telephone.
 
Full-Time/Part-Time -unspecified-  
Position Road Assist Coordinator  
Close Date  
Exempt/Non-Exempt Exempt  
Open Date 7/29/2020  
Location USA Truck General Office  
About the Organization

USA Truck is driven to be a premier North American transportation solutions

provider that improves the lives of team members, customers, industry partners,

and our communities. We promote a culture of trust in a safe, fun,

and friendly environment where people grow and thrive.

 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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