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Senior Customer Support Engineer 

Position Senior Customer Support Engineer  
Full-Time/Part-Time Full-Time  
Location US - Headquarters Based in Austin Texas  

Customer Support Engineers work in the Customer Solutions team to deliver high-quality deployments of L7's ESP software to customers. They focus on developing software for integrating with external hardware and software, developing customer-specific ESP plugins, and managing the deployment process.

Hiring Locations:   Austin TX and Raleigh NC


  • Collaborate with field application scientists to translate customer requirements into functional product configurations
  • Integrate product with lab equipment and other devices and third-party software
  • Develop new product plug-ins (python and javascript) to meet customer requirements
  • Manage software deployment configurations for on-premise and cloud-based deployments
  • Write automated tests for customer deployments
  • Troubleshoot customer problems
  • Develop tools and infrastructure to accelerate deployment timelines, such as helping improve L7's standard content library and SDK.


Position Requirements


  • Minimum of a Bachelors or equivalent experience in a relevant field, such as computer science or software engineering
  • Experience administering linux systems, including setting up networking, shared file systems, remote access, and firewalls
  • 3+ years of experience developing software applications in python, especially web applications.
  • 3+ years of experience with javascript, html, css
  • Good written and verbal communication skills

Preferred Qualifications:

  • Familiarity with life sciences concepts, tools and applications (Molecular Biology, genomics, etc.)
  • Experience with computational modeling of real-world processes
  • Familiar with tornado, scientific python (numpy, pandas, scipy)
  • Familiar with high-performance computing environments (Slurm, LSF, etc.)


EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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