Our Installation Success Agents strive to deliver a 5-star experience to all customers and Installation Consultants they serve. The ISA must possess the ability to prioritize, problem solve, fulfill requests and maintain the database while building a positive relationship with our customer and Pros on the field.
Required Experience and Job Duties:
A minimum of one year of Customer Service-related experience
Field inbound customer calls and resolve customer concerns that may include billing, monitoring agreement questions and service scheduling.
Ensures customer inquiries are resolved in a timely and accurate manner while adhering to Safe Street's established procedures and controls.
Utilizes exceptional time management skills to accomplish assigned tasks
Provide high level of customer service; both on the phone and in person
Maintains professionalism in dealing with customers and co-workers at all times
Must have excellent typing and computer skills including, but not limited to, Microsoft Office Suite including Outlook and Excel
Must be able to understand and write email messages and general correspondence
Flexible schedule
High School Diploma
What we offer:
Competitive compensation
Benefits (for full-time employees)
401(K) with company match
Growth opportunities!
|