Love animals? Want to make a positive impact on the planet? Come join Woodland Park Zoo as a Volunteer Engagement Supervisor.
Founded in 1899, the zoo has been an integral part of the Seattle community and a leader in animal care, exhibit design, and conservation work for over 120 years.
Working at Woodland Park Zoo is more than just a job – together, we save wildlife and inspire everyone to make conservation a priority in their lives. Here, you’ll have the opportunity to grow your appreciation of animals and the natural world, contribute to global conservation, welcome people of all backgrounds and abilities to join you in the cause, and work with a fantastic group of co-workers.
The Volunteer Engagement Supervisor is an integral part of our Learning & Innovation team, contributing to the zoo’s vision and leadership in engaging the community, both adults and youth, as dynamic agents who help support the zoo’s mission of saving wildlife and inspiring everyone to make conversation a priority in their lives. You’ll work with the Senior Manager, Guest & Volunteer Engagement to develop a robust virtual volunteer program and develop online roles and activities for volunteers in support of the zoo.
What you’ll do:
- Supervise and manage all aspects of the volunteer program development and administration including volunteer recruitment, training, communication, placement, recognition, appreciation, retention, disciplinary/probationary actions, dismissals, and data management for 600+ volunteers.
- Ensure that volunteer policies are in accordance with zoo policies, procedures, and volunteer management best practices.
- Create a virtual volunteer program, expanding online activities and roles for online volunteers.
- Partner with colleagues across the zoo to create and implement volunteer opportunities aligned with zoo needs while meeting the motivational needs of volunteers.
- Serve as an advocate, internally and externally, for volunteers, the volunteer program, and for the benefits of volunteerism, representing the values and mission of the zoo to the community at large.
- Work closely with volunteer leadership committees and positions.
- Supervise and manage volunteer program resources content development (handbooks, newsletters, web content, training curriculum and materials, etc.).
- Provide all volunteer operational and statistical reports to internal and external partners.
- Collaborate with Audience Research staff to develop and implement comprehensive evaluation plans.
- Support the zoo’s role as a model for volunteer engagement at information science learning institutions.
- Participate in professional development opportunities in order to stay informed of new trends and research in volunteer management and museum and zoo/aquarium fields; learn from and share knowledge with colleagues while building relevant partnerships.
- Support and assist in strategic planning, professional development/training, budgeting, and work planning for the team and department.
- Develop and manage program budgets and financial records. Assist in grant writing/fundraising activities.
- Supervise Lead Learning Facilitators, Learning Facilitators and other staff, including developing staff work plans, assigning duties and directing workflow, conducting annual staff evaluations and regular performance assessments, effectively coaching/mentoring employees, and maintaining personnel records.
Who we’re looking for:
- You have at least six (6) years’ combined education and experience in volunteer program coordination plus two (2) or more years’ leading and coordinating teams and projects.
- You’ve developed successful virtual engagement programs and experiences.
- You understand and adhere to a universal standard of effective practice amidst the diversity of volunteering and foster an ethos of excellence, transparency, and credibility.
- You can effectively mobilize, direct, and motivate volunteers.
- You’re deeply committed to the following core ethical values in volunteer management: philanthropy, respect, responsibility, caring, justice and fairness, and trustworthiness.
- You’re able to handle multiple projects simultaneously and meet tight deadline with a keen eye for details and accuracy.
- You’re proficient with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook. You must be able to work with customized databases and technology, and conduct internet research. Experience with Volgistics a plus.
- You’re enthusiastic and customer service oriented and work with internal and external clients in a courteous and professional manner. You enjoy working with the public, including diverse populations and people of all ages and abilities.
- You have excellent English reading and writing skills, including the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. You have the ability to write grants, reports, speeches, and articles for publication that conform to prescribed style and format.
- You’re able to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
- You can define problems, collect data, establish facts, and draw valid conclusions.
- You’re able to work a non-standard/flexible schedule, which may include weekends, some evenings, and holidays.
- You’re committed to and passionate about the zoo's mission and core values.
Why you should work with us:
- Unique opportunities to learn about and connect with wildlife, the natural world, and your community.
- Comprehensive benefits package including health and life insurance, commuter benefits, and a 403 (b) retirement savings plan.
- Complimentary and discount passes on zoo admission for friends and family.
- Employee discounts at the Zoo and with local merchants.
Want to know more? Read the full job description and qualifications here!
Pay: $50-55k per year, plus benefits.
- Applications are accepted online through our Jobs Page at zoo.org/jobs; no other forms of application will be accepted. Cover letter and resume are required.
- Applications accepted until the position is filled.
Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status.
Woodland Park Zoo is committed to providing access and reasonable accommodation in all of its services. If you need accommodation in the application or interview process, please contact our recruiting team at firstname.lastname@example.org.