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Ethics Administrative Assistant 

Category Administration  

The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system, and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seek to expand the professional capacity of counselors and human service professionals.

NBCC’s primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.



The Ethics Department Administrative Assistant provides administrative support for the Ethics Department through response to daily communications, preparation of ethical documents and correspondence, and completion of day-to-day required tasks. The Ethics Department Administrative Assistant is also responsible for regular communication with the entire Ethics Department staff to ensure appropriate customer service and response. The Ethics Department Administrative Assistant is expected to participate in team discussions with the goal of continued improvement, consistency, and quality assurance for all reviews.

Job Summary:

The Administrative Assistant for the Ethics Department performs day-to-day administrative tasks, responds to daily communication, prepares ethics documentation and correspondence, and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.  



  • Provides administrative support for the Ethics Director.
  • Supports the Ethics Department functions in accordance with established departmental processes.
  • Receives and forwards communications (e.g., telephone calls, faxes, emails) appropriately on a daily basis.
  • Finalizes outgoing ethics correspondence (e.g., reviews letters for typographical errors, checks organizational database for current addresses, encloses relevant documentation). 
  • Ensures that all communications, incoming and outgoing, are appropriately documented and that files contain copies of correspondence, documents, and other printed materials as appropriate.
  • Performs day-to-day administrative tasks, such as maintaining information files, drafting and typing office memos, and processing paperwork.
  • Documents future follow-ups appropriately in ethics calendars and ensures that the coordinator reviews these consistent with departmental processes.
  • Manages electronic and hard copy files, ensuring that both are current and maintained consistent with established departmental processes, including database and spreadsheet management. 
  • Conducts research, as directed.
  • Performs other duties as assigned by the Ethics Department.


Supervisory Responsibilities (if applicable):

  • None.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually quiet.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • May need to be able to work from home for extended periods of time.


Position Requirements

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to work remotely if necessary.


  • Math Ability – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them. 
  • Communication – Must be able to listen to others, process information, and communicate effectively.
  • Adaptability – Ability to adjust to circumstances and think creatively.
  • Task Management – Involves working efficiently and competently.
  • Detail Oriented – Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 
  • Critical Thinking – Ability to see an issue and use objective analysis and evaluation in order to form a judgment. 


Education and Experience:

  • High school diploma required; associate degree preferred
  • Five years’ experience required


Full-Time/Part-Time Full-Time  
Shift Days  
Position Ethics Department Administrative Assistant  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Req Number ADM-20-00001  
Open Date 7/22/2020  
Location National Board for Certified Counselors  
About the Organization
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently not accepting applications.

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