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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  


This position is primarily responsible for overseeing and administering various account training programs including recurrent and new hire. This position will be identifying and implementing recommended improvements. This position will also be scheduling training classes, organizing course materials, developing training curriculum, presenting courses, and effectively measuring training efforts by performing the following duties.



  • Ensures all training programs run smoothly and effectively
  • Works with management to identify training needs and achieve account specific training goals
  • Tracks and evaluates all training effectiveness as measured by the trainee's success meeting key performance indicators (KPI)
  • Meets with trainers, supervisors, managers, and clients to review training materials and processes
  • Develops supplemental materials and gain approval from the client(s) as necessary
  • Schedules and coordinates training for multiple employees and groups
  • Manages accuracy and approves timecards
  • Manage a team of approximately 15-35 agents and ensure that all key metrics of performance per clients are met or exceeded
  • Manage retention and attrition
  • Ensures company policies and procedures are adhered to
  • Work closely with QA/mentors to discuss errors/quality issues
  • Implement all programs, systems and procedures required by management
  • Work very closely with associates to resolve issues/problems through coaching


Position Requirements

Key Competencies:

  • Possess good leadership skills
  • Strong communication skills, written and verbal
  • Must be a team player and be flexible with schedule
  • Experience in managing and motivating a team towards achieving team goals
  • Ability to communicate metric targets, performance results, and relevant business updates to the team
  • Directly liaise with and provide reports to external and internal clients
  • Skilled in using required systems, tools and technology (or equivalent)
  • Demonstrate interpersonal, coaching, and supervisory skills
  • Positive attitude and good attendance standing
  • Results oriented and organized
Full-Time/Part-Time Full-Time  
Position Trainer  
Location Phoenix  

This position is currently not accepting applications.

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