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Senior HR Manager  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization TrueLearn is a leading software education company specializing in the preparation of physicians and healthcare professionals for high-stakes licensure examinations. We leverage a powerful combination of cognition science, predictive analytics, and technology to empower both learners and their institutions to perform at their absolute highest levels. Medical students and residents at nearly every hospital and institution in the country rely on TrueLearn to help them to become better thinkers and smarter test-takers.

We are growing fast and have ambitious goals, but we don't take ourselves too seriously. Our culture is fun, fast-paced, and product-focused. We exist to serve our customers' efforts and work hard to advocate for their success in every way possible.  

The Senior HR Manager will be responsible for driving the success of TrueLearn's employee hiring, experience, and engagement while being a key contributor to the Company's growth initiatives. This role will participate in the strategic planning and execution activities that set the blueprints for continued innovation and growth. The position will be a key driver of organization design and a unifying force to align structure, process, rewards, and talent with the strategy of the business. This role will be able to innovate around compensation models to incent and unify diverse employee roles and will lead with a flexible mindset of mission and inclusion. Other position responsibilities include:

HR Management

Identify, develop, and implement key HR initiatives that will substantially enhance the success of the business, including:

  • Training and Development: Work with managers to identify training requirements and design development opportunities to enable all team members to grow in their roles and careers.
  • Employee Relations: Provide proactive employee relations to employees at all levels of the organization from c-suite to independent contractors, including acting as a trusted HR advisor to management in order to build and maintain a high-performing and engaged team.
  • HR Administration: Responsible for payroll management, benefits administration, record keeping and maintenance of team member files, and other related documents.
  • Programs, Policies, and Processes: Develop, administer, and revise HR policies and programs based on a solid understanding of employment standards and laws.
  • Evaluate and upgrade the existing HR infrastructure, including benefits, employee handbook, administrative duties, and compliance.
  • Manage and upgrade all employee benefit programs including contract negotiation, benefits administration, annual audits, and the open enrollment process.


  • Recruiting and Onboarding: Manage full-cycle recruitment, from identifying and addressing talent requirements to onboarding new hires, always looking to further improve the candidate journey and experience. Manages initial recruiting process including job descriptions creation, job postings, candidate outreach/prospecting, employment applicant interview scheduling/coordination, screening, etc.
  • Create a new talent acquisition strategy, driving immediate results in 2020. Design and roll out a process for tracking and scoring candidates. Assess and engage third-party recruiters to augment the hiring process. Implement, support, and encourage hiring best practices across departments.
  • Design and roll out a new performance management program. Creatively incorporate the latest technologies and research on performance management. Select exceptional tools and systems that get results. Champion and optimize the performance program over time.
  • Develop and implement an employee engagement and retention strategy. Nurture individual development and growth, while maximizing team performance.
  • Partner with Finance and Management teams to create performance compensation plans. Research and advise on annual updates, merit-based increases, market-based adjustments, and incentive programs.


  • Work with the Senior Leadership Team to identify and implement opportunities to improve the employee experience. Assess current programs and propose innovative ways to improve existing ones.
  • Plan and organize the company's internal events and social calendar (off-sites, virtual events, team building events, in-office events, lunch ‘n learns, sporting events, holiday party, etc.); manage and administer the company's culture/events budget.
  • Proactively create new employee engagement initiatives.
  • Provide support for managers when needed regarding employee issues.
Position Requirements


  • Bachelor’s degree or other certification in Human Resources Management.
  • 10+ years’ experience with a proven track record of accomplishments and progressive job responsibilities within Human Resources.
  • Experience in all aspects of HR management within a growth-stage business.
  • SHRM certification a plus.
  • SaaS experience a plus.
Location Charlotte metropolitan area  

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