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Title

Guest Relations Associate - Admissions  

Location Museum of Life and Science  
About the Organization The Museum of Life and Science is one of North Carolina's top family destinations, located less than five miles from downtown Durham. Situated on 84-acres, our interactive science park includes a two-story science center, one of the largest butterfly conservatories on the East Coast and beautifully landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Other popular attractions include over 60 species of live animals, Dinosaur Trail, Ellerbe Creek Railway, and Hideaway Woods. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world.  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Interested in education, sciences, environmental studies or related fields and looking for part-time work? Work in one of the top science centers in the country with 84 acres of indoor and outdoor exhibit space that includes homes for butterflies, bears, wolves and lemurs - right here in Durham. Bring your outstanding customer service skills and enthusiasm for science or education to our Guest Relations team where we deliver top-notch service and inquiry-based learning experiences to our Museum visitors.

A successful candidate has a keen interest in working with the public, works quickly, efficiently and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support.

Responsibilities

  • Welcome visitors and provide them with information concerning prices, daily programs, exhibits and events to help facilitate a great experience and foster repeat visits
  • Sell admission, membership and train tickets
  • Act as Concierge assisting guests with questions or directions, welcoming and assisting birthday party guests and facilitating their food and beverage storage
  • Participate in cross-training program for other Guest Relations roles including train station ticket sales, ranger, reservations and group check-in and parking
  • Perform regular checks to ensure a clean, welcoming, friendly environment for guests
  • Manage daily monetary transactions and accurately complete closed drawer reconciliation
  • Transporting guests and staff in golf cart as needed
  • Other indoor and outdoor duties as requested
 
Position Requirements

Requirments

  • Keen observation skills and desire to be proactive about visitor needs and guest environment
  • Attention to detail for accurate processing of admission, membership and ticket sales while maintaining a high standard of service
  • Strong interest in engaging children and adults of all ages through curiosity, discovery and inquiry-based learning
  • Enthusiastic and engaging attitude
  • Ability to respond appropriately to emergencies with provided training
  • Must be able to work a flexible schedule including Saturdays and Sundays plus occasional evenings (15-25 hours per week)
  • Cash handling and sales experience is highly desired
  • Physically able to be on one’s feet for up to 8 hours and travel distances of up to one mile on variable terrain
  • Valid US driver’s license
  • Able to lift up to 30 lbs.
  • Conversational Spanish is a plus

 
Shift Days  
Pay Range $10.71/hr  
EOE Statement The Museum is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Category Guest Services  

This position is currently accepting applications.

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