Responsible for the successful overall coordination and directions of all activities related to the Hotel Housekeeping department, ensuring smooth and efficient operation, optimum guest service and satisfaction.
ESSENTIAL DUTIES OF THE POSITION:
Responsible for creating, developing and implementing an effective strategy of organization for the Hotel Housekeeping and Laundry Departments of the Hotel, ensuring maximum guest service and satisfaction.
Ensures guest rooms, public areas and laundry are cleaned to specific standards and that rooms are ready for occupancy on a timely basis.
Maintains an adequate inventory of linen, terry, amenities, supplies and chemicals to ensure guest satisfaction.
Inspects, evaluates and maintains the physical condition of all areas of the hotel.
Prepares annual departmental budgets, operating forecasts, monthly variance reports and other required departmental reports.
Responsible for achieving budgeted revenues and expenses and maximizing profitability related to housekeeping and laundry.
Reviews departmental guest complaints and takes corrective action to prevent future occurrences.
Oversees quality of work provided by outside services and maintains open communication with them to ensure hotel standards are met and procedures are followed.
Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, preparing evaluations, assisting with career development and promotions, coaching, counseling and terminating Associates, as needed.
Guides and supports Hotel Housekeeping and Laundry Associates in daily responsibilities.
Maintain and open door policy that encourages Associates to share ideas, discuss concerns and resolve conflicts.
Held accountable, to the highest degree, for the control, accuracy and thoroughness of all expenses, records and reports.
Values based leader and active role model in living and teaching the MLCV Way.
Trustworthy and collaborative relationships with others.
Changing and innovating to stay relevant and differentiate from competition.
Delivering guest service that is more immersive, customized and responsible to changing expectations.
- Medical/Dental/Vision Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Tuition Reimbursement
- Associate Fitness Room
- Associate Dining Room available 24/7
- Life Insurance
- Employee Discounts
- Short and Long Term Disability
- Paid breaks
- On site computer lab