Share Email Opening Title Customer Project Manager  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Full-Time/Part-Time Full-Time   Shift -not applicable-   Description JOB SUMMARY: Under the direction of the Operations Manager, the CPM is responsible for driving all projects assigned to the group to a successful conclusion.  Monitors schedules, budgets, personnel and quality to drive customer satisfaction up and costs down.  Ensures all customer requirements/issues are addressed through collaboration with supporting departments.  Provides for the primary point of contact and maintains constant communication with the customer. Provides for the timely and accurate invoicing to the customer for services provided. PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Participates in pre-planning meetings with all departments, as required, prior to aircraft arrival. Monitors pre-planning to ensure that work is planned and materials are ordered and performs pre-introduction calls to customer if needed. Meets the aircraft on arrival/departure or coordinates for after hour arrival reception. Participates in the customer arrival briefing ensuring that the customer is promptly debriefed by technical staff and follows up on assigned action items from debrief are accomplished. Develop initial and growing work scopes, schedules, issues, risk, and action through the use of project management. Drive the activities and direct reports needed to meet commitments and milestones, developing a recovery plan for deployment if the work scope goes off track. Monitors hours applied to the work scope to ensure alignment with proposal and KPI’s. Coordinates the quoting for and approval of work arising out of the aircraft planned work scope when aircraft is in house. Provides assistance to customer while work is in progress and provides weekly status reports to the customer  including the status and disposition of contractual financial obligations Motivates and develops subordinates through coaching and personal development planning.  Administering disciplinary action when appropriate. Confirms required prepayments and progress payments are received. Ensures that any business-related and team problem are addressed fairly and expeditiously. Interprets and applies contract requirements and special/warranty programs when applicable. Assures that cost and selling prices are fair, accurate and provide a budgeted profit to the facility.         Position Requirements Bachelor’s degree in Business Aviation or related aviation field.  Directly related years of aviation customer service and Operations (technical nature) experience may be substituted for degree. 5 years of aviation experience working directly with Aircraft Maintenance Providers, Operators or Owners, including 3 years of experience in supervisory or leadership position, preferably involving technical personnel. 3 years “actual hands on Falcon aircraft” experience in a Technician, Lead, Crew Chief or Quality position to include manpower positioning and assignment performing extensive/large work scopes, basic/advanced maintenance techniques, repairs, and troubleshooting. Proficient in Microsoft Excel, Word, Outlook and Aviation CRM.  Possess ability to remain positive and maintain a congenial manner in stressful situations. Able to create a work environment that leads to high employee morale and development. Have a working knowledge of fundamental business processes. Independent thinker who is able to employ creative problem solving techniques. Willing to travel as required. Able to follow production schedules and estimate manpower requirements for completion of job assignments. Follow-up on work being performed ensuring it is of DAS and RSM standards. Able to prioritize competing demands and work within tight time constraints. Capable of working through customer issues and concerns while maintaining balance between customer service and budgeted financial performance   Location Reno   This position is currently not accepting applications. To search for an open position, please go to http://FalconJet.appone.com Follow us See who works here:

 

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