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Title

Host 

Category Food & Beverage  
Full-Time/Part-Time Full-Time and/or Part-Time  
Employment Type Seasonal position for 2020 Summer Season.  
Shift Various Shifts  
Age Requirements The minimum age requirement for this position is 16.  
Description

Join our professional Restaurant Team assisting guests in our restaurant outlets!

Crystal Mountain is currently hiring for Hosts/Hostesses to offer the highest level of guest service at the resort, responding in a professional and courteous manner to restaurant guests.

Job duties include:

  • Able to control heavy volume at restaurant entrance and communicate effectively with guests.
  • Provide guests with estimated waiting time, always maintaining a professional, courteous attitude.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guests based on guest preferences and balancing of customer flow in service stations.
  • Keep an accurate waiting list if tables are not available (recording guest name, number of guests in party and determining table turn times).
  • Answers incoming telephone calls in a prompt and professional manner with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance.
  • Manages reservations to effectively seat entire dining room.
  • Answer customer questions and solve customer complaints, inform other host/hostess of available tables.
  • Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
  • Check dining room and floors for cleanliness and take actions where needed.
  • When closing, inspect for cleanliness and prepare the station for the next day.
  • Attend all scheduled staff meetings and supplemental training sessions.
  • Other duties as assigned.
 
Position Requirements

Competencies:

  • TIPS/TAMS Trained
  • No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
  • Must be a team player and demonstrate organizational skills.
  • Self-directed and able to maximize use of time, resources and technology.
  • Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.
  • Ability to work in a fast paced environment.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values.

Education:

  • High School diploma or equivalent preferred.

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is occasionally required to taste or smell.
  • The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.
 
About the Organization Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.  

This position is currently accepting applications.

Apply Now




 


 
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