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Title

Lift Operations Manager 

Category Mountain Operations  
Full-Time/Part-Time Full-Time  
Employment Type Year Round Position.  
Shift Various Shifts  
Age Requirements Minimum age requirement is 18.  
Description

Provide for the safe uphill transportation for guests and co-workers by supervising the daily operations of ski lifts and the team members that operate them. Communicate regularly with other departments including lift maintenance, snowsports, tickets & rental, ski patrol, human resources, marketing, and recreation.

  • Supervise, coach, motivate and train lift operation team, including the review and evaluation of work assignments for completion and compliance; make recommendations for improvements and modifications; prepare department schedule, set team priorities and communicate shared goals and expectations.
  • Assist the Mountain Manager with hiring/staffing, employee discipline, employee goal setting, and recognition.
  • Plan, supervise and coordinate daily lift operations by exercising supervisory leadership over approximately 50 lift operators during winter operations and 10 during summer operations.
  • Coordinate cross departmental training with snow sports and ski patrol including loading of kids, and emergency operation procedures.
  • Implement, maintain, and coach safety in the work place.
  • On-hill management, evaluation, and training of lift operations.
  • Monitor weather conditions and general surroundings by inspecting all lifts and operators on a regular basis.
  • Supervise and assist with daily openings and closings including transportation for team members to work sites, preparation of ramps, and mazing.
  • Work closely with lift maintenance team to ensure issues are resolved when they arise, and assist with preventative maintenance tasks as required by lift maintenance.
  • Provide superior and interactive service to our guests by modeling the Crystal CLEAR Difference and coaching staff to do the same.
  • Oversee the daily completion of all appropriate reports including daily lift logs, incident reports, and others as needed.
  • Meet service level objectives and department goals as set for by the Mountain Manager.
  • Support continuous improvement activities.
  • Assist in the support of new and ongoing projects.
  • Other duties as assigned.
 
Position Requirements

Competencies:

  • A minimum of 3 years relevant managerial or supervisory experience.
  • Understanding of and/or proficiency in alpine and lift operations.
  • Strong interpersonal skills to communicate clearly and effectively with guests, employees, and the other resort divisions.
  • Familiarity with OSHA/MIOSHA safety standards and basic labor practices. Skilled in the proper and safe use of all equipment, tools, products, and materials relating to the department.
  • Self-directed and able to maximize use of time, resources and technology.
  • Proficient keyboarding skills and knowledge of internet and Microsoft Office tools (Word, Excel & Outlook).
  • Able to analyze, interpret and present data in various formats.
  • Dependable and meets goals.
  • Demonstrate clear written and verbal communications skills, attention to detail and organization.
  • Exemplify professional ethical conduct and adherence to company Core Values.

Education:

  • Associate’s degree, technical college courses or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Minimum of a high school diploma or GED required.

Physical & Other Requirements:

  • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
  • Ability to bend, squat, climb, push and pull and stand up to 8 hours per day.
  • Ability to frequently lift and/or move up to 50 lbs, and occasionally lift and/or move up to 100 lbs.
  • Ability to downhill ski and/or snowboard.
  • Ability to work outdoors in a mountain environment with variable and often extreme weather conditions.
  • Evenings, weekends and holidays can be part of the schedule as the manager.
  • Must have unrestricted and insurable driving record.
 
About the Organization Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.  

This position is currently not accepting applications.

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