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Capacity Navigator 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Scheduling Guru? Electronic Medical Record Pro?

Our Capacity Navigator proactively analyzes the patient scheduling module in the Electronic Health Record to ensure maximum capacity utilization and optimizes opportunities for patient appointments. The Capacity Navigator serves as a vital liaison between patients and services at HOPES, ensuring maximum capacity utilization. Through collaborative work with Providers and Medical Assistants and utilizing the Electronic Medical Record scheduling to find openings for patients the Capacity Navigator optimizes the overall schedule. By finding opportunities to optimize service utilization within the clinic setting, more patients can receive health care in an efficient, effective manner and the workflow is manageable for Providers and staff.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look at

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as diverse as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

To find out more about HOPES, visit our website at We have a great mission and will be inducted into the Best Places to Work Hall of Fame for being a three-time winner in five years. All our careers are listed on our Careers page at

Check out our AMAZING, second to none benefits program at

Want to learn more about living in the Reno/Sparks area? Visit EDAWN's Work. Live. Play.

If you'd like to learn more about what HOPES is doing in the community, sign up for our

If this sounds like this role is for you, apply online. Please include a cover letter that tells us about YOU! Include all your achievements, what sets you apart and why you are choosing HOPES for your forever home.

Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. We are a Drug-Free Workplace and utilize E-Verify to very work eligibility.

Position Requirements
  • Bilingual required.
  • Able to embrace and practice cultural respect and humility required.
  • Significant experience working with Providers and medical staff required.
  • Proficiency with patient scheduling software and use of an Electronic Medical Record required.
  • Proven ability to maintain professional conduct, including appropriate boundaries required.
  • Able to work autonomously as well as collaboratively with all team members required.
  • Able to communicate and listen effectively required.
  • Computer literacy required.
  • Knowledge of HIPAA protocols preferred.
About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare.

Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location.

For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to


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