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Intake and Eligibility Specialist 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Seeking a Bilingual, Intake and Eligibility Specialist

People Person? Communicator? Bilingual? Client-Centered? Compassionate?

If this describes you, we may have a place for you in Patient Services

Our Intake and Eligibility Specialist identifies the patient’s needs and provides linkage to services at Northern Nevada HOPES. The Intake and Eligibility Specialist engages patients through the initial intake by completing a needs assessment, orienting them to the processes at HOPES, linking them to services,  explaining payment options and helping them enroll in Medicaid and Medicare services. In a typical day, an Intake and Eligibility Specialist may speak with patients seeking appointments, schedule new patient appointments, explain resource availability to patients, assist patients in obtaining state, county and local program assistance, and educate patients on benefits and services. The Intake and Eligibility Specialist receives a warm hand-off from the Service Excellence Navigator in optimizing the patient experience and continues the excellent first impression initiated by the Service Excellence Navigator.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look at

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as diverse as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

To find out more about HOPES, visit our website at We have a great mission and will be inducted into the Best Places to Work Hall of Fame for being a three-time winner in five years. All our careers are listed on our Careers page at

Check out our AMAZING, second to none benefits program at

Want to learn more about living in the Reno/Sparks area? Visit EDAWN's Work. Live. Play.

If you'd like to learn more about what HOPES is doing in the community, sign up for our

If this sounds like this role is for you, apply online. Please include a cover letter that tells us about YOU! Include all your achievements, what sets you apart and why you are choosing HOPES for your forever home.

Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. We are a Drug-Free Workplace and utilize E-Verify to very work eligibility.

Position Requirements

We are looking for:

  • Bilingual required.
  • Able to embrace and practice cultural respect and humility required.
  • Proven ability to maintain professional conduct, including appropriate boundaries required.
  • Able to work autonomously as well as collaboratively with all team members required.
  • Able to exercise empathy and understanding required.
  • Able to communicate and listen effectively required.
  • Demonstrated extraordinary customer relations, quality service, and dedication to providing the highest quality of services to our clinicians, staff, and patients. Ability to establish rapport quickly with diverse population required.
  • Computer literacy required.
  • Knowledge of HIPAA protocols preferred.
  • Prior experience working with an underserved populations including those experiencing homelessness and/or a serious mental illness and/or substance use, individuals who may be experiencing a health crisis, or members of the LGBTQ+ community preferred.


About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare.

Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location.

For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to


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