Seeking a Bilingual, Intake and Eligibility Specialist
People Person? Communicator? Bilingual? Client-Centered? Compassionate?
If this describes you, we may have a place for you in Patient Services
Our Intake and Eligibility Specialist identifies the patient’s needs and provides linkage to services at Northern Nevada HOPES. The Intake and Eligibility Specialist engages patients through the initial intake by completing a needs assessment, orienting them to the processes at HOPES, linking them to services, explaining payment options and helping them enroll in Medicaid and Medicare services. In a typical day, an Intake and Eligibility Specialist may speak with patients seeking appointments, schedule new patient appointments, explain resource availability to patients, assist patients in obtaining state, county and local program assistance, and educate patients on benefits and services. The Intake and Eligibility Specialist receives a warm hand-off from the Service Excellence Navigator in optimizing the patient experience and continues the excellent first impression initiated by the Service Excellence Navigator.
At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look at https://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.
Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as diverse as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.
To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and will be inducted into the Best Places to Work Hall of Fame for being a three-time winner in five years. All our careers are listed on our Careers page at https://www.nnhopes.org/about/careers/.
Check out our AMAZING, second to none benefits program at https://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-benefits-overview19-20.pdf.
Want to learn more about living in the Reno/Sparks area? Visit EDAWN's Work. Live. Play. https://www.edawn.org/workforce-resources/work-live-play-reno-tahoe/.
If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter.at https://www.nnhopes.org/newsletter/.
If this sounds like this role is for you, apply online. Please include a cover letter that tells us about YOU! Include all your achievements, what sets you apart and why you are choosing HOPES for your forever home.
Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. We are a Drug-Free Workplace and utilize E-Verify to very work eligibility.