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Training and Development Coordinator 

About the Organization For over 60 years, The Arc Northern Chesapeake Region has helped people with intellectual and developmental disabilities build better lives one person at a time.

We provide support services and advocacy to 400 adults and children and their families in Harford and Cecil Counties. The Arc supports people with intellectual and developmental disabilities to create lives that mirror yours and mine: students attending neighborhood schools, adults going to work and living in their own homes, and individuals enjoying the social and recreational opportunities in their communities. We are a private, non-profit local chapter of The Arc of Maryland and The Arc of The United States, the largest volunteer organization in the world devoted exclusively to improving the quality of life for all adults and children with developmental disabilities.

The Arc Northern Chesapeake Region is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  
Category Human Resources  

Position Summary:

The Training and Development Coordinator will be responsible for delivering, monitoring and executing training and development programs and retention strategies for the Direct Support Professional (DSP) departments and support The Arc Northern Chesapeake Region’s mission. As a member of the Human Resources Team they will also be responsible for supporting the roles and functions of other team members.

Position Duties & Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Training and Development Coordinator shall do the following:

Quality Support

  • Represent The Arc NCR in the greater provider community through active participation in the Maryland Association of Community Services Training Group.
  • Identifies research and replicate benchmark practices of other service providers that would enhance The Arc NCR practices.

Quality Team Members

  • Coordinates The Arc NCR’s peer training program to ensure proper training of the “hands-on” portion of the onboarding and training; including selecting, training and following up with peer trainers and department supervisors.
  • Organizes and facilitates train-the-trainer sessions.
  • Reviews peer training checklists and regularly gives feedback to peer trainers and supervisors around areas of improvement needed.
  • Follows-up with any new hires at the two (2) week, 30 and 60 day mark of employment to ensure training completion and full acclimation to the agency, department, and team culture.
  • Works with Human Resources Manager to follow up with peer trainers and supervisors on any open ended onboarding, training or culture acclimation gaps at the 90 day status mark.
  • Manages agency Learning Management System (LMS) and organizes all training plans, presentations and materials.
  • Works with Human Resources Director to select LMS training courses and creates course clusters that best support the DSP Training and Development Program.
  • Monitor the training status of all employees and communicate effectively to employees and supervisors to ensure compliance with training requirements.
  • Monitor and process grade levels earned by employees on a quarterly basis.
  • Champion the development of the profession of Direct Support by administrating the Direct Support Training and Development Program and The Arc NCR Tuition Assistance Program.
  • Develops plans, communicates, follows-up, and tracks feedback for all DSP culture events.
  • Assists Human Resources Director in developing and facilitating leadership training programs.
  • Reviews turnover trends and training feedback with Human Resources Director and makes necessary changes to training programs to ensure continuous improvement of training programs.
  • Works with the Human Resources Director and other Agency Directors to ensure every employee has a working Individual Development Plan (IDP); has IDP review sessions with each employee once a year.
  • Works with local colleges to develop trainings and course loads appropriate for The Arc NCR DSP’s training and development program.
  • Act as a resource and partner to other members of The Arc NCR Administrative Support Professional team.

Financial Excellence

  • Manages the Human Resources training and culture budget.

Other duties and responsibilities as may be assigned

Essential Skills and Core Competencies:

To perform the job successfully, an individual should demonstrate the following skills and core competencies:


Employee fosters open communication; provides timely information to other teams; listens actively and values other’s input; tailors messages to the appropriate audiences; presents self in a cheerful, positive manner at all times; communicates professionally in both verbal and written forms; professionally communicates conflicting points of view.

Builds Collaborative Relationships

Employee works cooperatively with others; treats others with dignity and respect; focuses on solving conflict proactively and positively; provides assistance to others when needed; recognizes agency’s culture and incorporates the mission and core values into daily activities; understands that they are part of ONE team to accomplish ONE mission.

Results Oriented

Employee is an executor; produces consistent and quality work with a sense of urgency; meets all agreed upon deadlines and assigned goals; takes the time to effectively plan and prioritize work activities; does what it takes to get the job done.


Position Requirements

Education, Training and Experience:

  • Bachelor’s Degree in Human Service Management or related fields with a minimum of two years in training and development coordination.
  • Certification by the HCRI as a PHR of SPHR is desirable.
  • Educational requirements may be waived for individuals who are otherwise qualified and have experience (3-5 years plus) in the desired activities.
  • Proficient in Microsoft Office Suite.
  • Experience in basic instructional design methodology.
  • Basic knowledge of adult learning theories and innovative training delivery methods.

Other Requirements

  • Access to reliable transportation
  • Active valid driver’s license and driving record that has no more than two (2) points.
  • Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures
  • Flexibility of scheduling to meet agency and program needs
Full-Time/Part-Time Full-Time  
Shift Days  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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