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Title

IT Specialist  

Category Information Technology  
Description

GENERAL DESCRIPTION:

Primary responsibility is to provide support of computers and related technologies, including wireless devices, copiers, printers, monitors, networking equipment, multiple operating systems, hardware troubleshooting, and software installation and configuration.

MAJOR RESPONSIBILITIES:

· Troubleshoot and resolve Tier 1, and 2 Tickets.

· Verify with the end-user that the issue(s) have been resolved and update the ticketing system with resolution specifics.

· Installs, configures, and upgrades to computer hardware and software.

· Assist with low-level server maintenance and upkeep.

· Assist with inventory tracking, hardware management, and distribution.

· Troubleshooting of printers, faxes, copiers, and other office technology equipment when necessary.

· Assist with opening and/or relocation of satellite offices/centers.

· Assume other responsibilities and perform special functions as may be assigned by management.

· Serve as liaison between users and technical support for all software packages.

· Conduct software training and information sharing sessions.

· Provides phone and help-desk support for local and off-site users.

(These essential job functions are not to be construed as a complete statement of duties performed. Employees will be required to perform other related marginal duties as required.)

ORGANIZATIONAL RELATIONSHIP:

· This position reports to the IT Manager

 

 
Position Requirements

EDUCATION AND EXPERIENCE:

· High School Diploma or GED

· One-year related experience

SKILLS, KNOWLEDGE, AND ABILITIES:

· Functional knowledge of Microsoft operating systems and office applications

· Ability to troubleshoot network connectivity issues

· Ability to troubleshoot hardware and software issues

· Ability to maintain confidential information.

· Ability to multi-task, prioritize and work in fast-paced environment

· Ability to effectively present information and respond to questions from groups and individuals

· Attention to details and follow through

LICENSES, CERTIFICATION OR REGISTRATIONS:

· Valid driver’s license and proof of automobile coverage

· Satisfactory Driving Record (as outlined in Vehicle Driving Policy)

· Certificates of acknowledgment required: Conflict of Interest, Code of Ethics, Confidentiality agreements, IT Systems and Security, Anti-Fraud, HR Employee Acknowledgement Form.

ENVIRONMENTAL CONDITIONS:

· Works inside in an office environment

· Some travel required

ESSENTIAL PHYSICAL SKILLS:

· Acceptable eyesight (with or without correction)

· Acceptable hearing (with or without correction)

· Ability to communicate both orally and in writing

· Ability to lift up to 50 lbs.

(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Days  
Tags  
Salary Range $16.82-17.31  
Travel Requirements 25%-50%; Position based at Central office in Ocala  
Position IT Specialist  
Close Date 8/13/2020  
Post Internal Days 0  
Created By Raelyn Durham  
Number of Openings 1  
Number Filled 1  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s)  
Req Number INF-20-00001  
Open Date 7/1/2020  
Location Alachua County  
About the Organization Episcopal Children's Services is a recognized leader in early childhood education serving more than 50,000 children and their families in seven counties in Northeast Florida - Baker, Bradford, Clay, Duval, Nassau, Putnam and St John's. In addition, ECS recently became the new Head Start/Early Head Start grantee in Marion, Dixie, Gilchrist, Lake, Levy, and Citrus counties and the Early Head Start grantee in Gainesville. As a result, we now serve another 1,500 children and their families in these areas.

ECS uses research and best practices to help families ensure their children enter school ready to learn. Our talented, dedicated teachers and staff work proactively with children from birth to age five and their families to build a strong educational foundation. It is a "whole" child approach - helping kids grow intellectually, emotionally and socially.
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://EpiscopalChildrensServices.appone.com



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