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Title

Reservationist 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

Duties and Responsibilities:

  • Greets cabin guests, assist with check-in/out.
  • Answers incoming calls and responds to messages and email inquiries promptly.
  • Ensure prompt and courteous service to all guests. Resolves guest disputes in a diplomatic consistent manner as developed by management.
  • Notifies supervisor immediately any time a guest is not 100% satisfied with the experience,
  • Manage reservation database.
  • In coordination with General Manager, is responsible for social media posting including but not limited to Facebook, Instagram, Pinterest, Twitter, etc.
  • Maintains proper controls for safeguarding assets, including but not limited to the rental fleet, cabins, inventory, and equipment.
  • Maintains a professional relationship with all agencies, contractors, vendors, and customers.
  • Ensures the safety of all guests by providing them information on EM preparedness, heaters in the cabins, fire pit safety and what to do in an emergency.
  • Communicates efficiently and timely with management.
  • Adheres to the Company dress Code while on duty
  • At times may be required to assist other co-workers to complete tasks that may not be included within this document.
 
Position Requirements

QUALIFICATIONS:

Required:

  • Must be at least 18 years of age
  • Knowledge about visitor services and amenities in the park
  • Willing and able to work weekends, nights, and holidays
  • Strong Communication Skills
  • Positive attitude towards campground environment
  • Genuine concern for guests, camping and lodging experience.
  • Able to work with limited supervision
  • Able to follow direction and work in a team environment
  • Possess a valid Driver’s License with a clean 3-year record and be 21 years old if driving for the company

Preferred:

  • Experienced in the recreation industry
 
Full-Time/Part-Time Full-Time  
Status Seasonal, with potential for future regular employment opportunity.  
Compensation $14.50 per hour  
Position Reservation Clerk  
Location Silver Falls Recreation Company  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently accepting applications.

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