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Title

Client Support Analyst  

EOE StatementAscentis is proud to be an Equal Opportunity Employer.
 
Description

Our Client Support Analyst works with the established Ascentis client base and provides ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization’s success and functionality. As a Client Support Analyst, you will provide unsurpassed customer support to the ever-changing needs of our clients. The support they provide varies from simple explanation all the way to complex analysis of system function. Centered around our cultural norms, the team focuses on critical thinking, problem solving and communication to crush goals and excel personally and professionally.

Cultural Norms:

 
Position Requirements

What are we looking for in a candidate?

  • Bachelor’s Degree preferred or equivalent relevant experience
  • Prior customer support/service experience with desire to exceed customer expectations
  • A great attitude - You are the face of Ascentis and provide superior customer service skills, along with a proactive, positive attitude
  • Excellent written communication, verbal communication, active listening and presentation skills
  • Strong organizational, analytical, priority setting and time management skills – you have the ability to work on many projects at a time
  • Self-starter and ability to think “outside the box”
  • Ability to work under pressure in a fast-paced, ever changing environment
  • Passionately collaborate to achieve best results

 

 
Location Minneapolis  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!





We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!





Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!







 

This position is currently accepting applications.

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