The Federal Benefits Institute Director:
Manages the NARFE Federal Benefits Institute, a library of resources designed to help federal employees and retirees take charge of their federal benefits and guarantee a secure future.
Implements the strategic direction of the NARFE Federal Benefits Institute to position and advance the NARFE brand as federal benefits experts.
Coordinates with NARFE's marketing, sponsorship, and membership groups to align products and priorities.
Manages the creation and development of webinars, trainings, publications and products.
Develops and maintains relationships with strategic partners across the federal community, including other federal employee associations and good government groups.
Ensures the Institute webpages are maintained and up to date.
Works with OPM contacts on needs assessments for Institute training and outreach.
Creates and manages a process to respond to members’ benefits inquiries.
Creates and deploys assessments/surveys of products and services to ensure they are meeting goals and to identify what members and non-members want/need.