As a Unite Manager you are most responsible for customer satisfaction. Your keen understanding of the rules and regulation in the Local 2 Union will be critical in making sure your team will go the extra distance for our shared customer. Building an incredible culutre within the union peramiters is the key to unlocking a measurable change in the eyes of the customer.
RESPONSIBILITIES:
Owned Areas: Customer Relationship, Recruiting, Team Culture, Quality Control, Employee Issues.
- Build relationships with hotel Directors, understand their need.
- Communicate transparently with customer and employees to solve problems and deliver desired results.
- Think about culture, how to: drive better results, incentivize performance, show the customer we are better.
- Grow existing accounts, bid on projects, vertically integrate with customer.
- Optimize accounts so they have little waste, but are equally unstressed.
- Lead property level calls and regional update calls.
- Payroll & HR updates are updated in the system.
- Be available for your team, they should be confident that you support them.
- When faced with challenges, think through solutions and then involve you manager in the recommended solution.
REQUIREMENTS:
- Experience managing teams.
- Clear communicator with good writing skills.
- Ability to travel with short notice.
- Basic knowledge of cleaning and maintenance services.
- Significant walking or other means of mobility.
- Ability to work in a standing position for long periods of time (up to 8 hours).
- Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
- Bi-lingual (English and Spanish).
- Coachable.
- Attention to detail & passion for providing excellence.
- Independant preformer that understands the culture is more important than any single team member.
- Ability to prioritize and handle multiple tasks.
- Clean and well groomed appearance.
All Team Members are empowered to be Leaders. We offer health benefits and each position offers unique incentives for providing an amazing customer experience.
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